Error installing oneAPI Base Toolkit

[huguito2004]

Hi, I am trying to install the one API Base Toolkit, but I get the following warning:

WARNING : GetInstallationLocation from installer engine has thrown an exception: <Installer>: Cannot get active product's graph: active product or graph is null.

Does anyone know why this problem occurs?

[Deeksha_S_Intel]

Hi Hugo, could you please share the below details with us?

• ⁠Exact version of Intel® oneAPI Base toolkit.
• Version of Microsoft Visual Studio installed along with its build version.
• OS build on which you are installing the product.
• Other versions of Intel® Parallel Studio XE or Intel® oneAPI already installed on the system.
• ⁠A screenshot of the error message you are encountering. 
• Is the installer an online or an offline package?
• Installation Log files.
  • The default path for a log file for a oneAPI installation is: C:\Program Files (x86)\Intel\oneAPI\logs 

Any additional context you can provide will help us assist you more effectively.

[Deeksha_S_Intel]

Hi Hugo, we have sent you a private message. Kindly check your inbox.

[Deeksha_S_Intel]

Hi Hugo, unfortunately, we were unable to hear back from you.

If you have any further queries, please post a new question, as this thread will no longer be monitored by Intel®.