Failed to load package when install oneAPI(again)

[haar]

@ArpanB_Intel Hi, Sorry for openning a new post here, because i cannot reply on my raw question. Raw post is here https://community.intel.com/t5/oneAPI-Registration-Download/Failed-to-load-package-when-install-oneAPI/m-p/1409815#M3445 And I've tried both online and offline version, but the same error occured to me.

[ArpanB_Intel]

Hi Haikuan, do you have a Visual Studio installed on your system? If so, could you share which version?

Also, we would need the log file. The default location is> C:\Program Files (x86)\Intel\oneAPI\logs

[haar]

Hi, my visual studio version is 17.0.2. And there is only a installer folder in C:\Program Files (x86)\Intel\oneAPI\.

 

Also, when i try to click view log file at gui, it doesn't show any message.

Moreover, do you think if it's related to my PC(Dell Optiplex 3080).

By the way, i post this reply by my phone.

[ArpanB_Intel]

Haikuan, the toolkit is tested on a list of platforms prior to it's release. These make up the list of supported platforms. You could check the list here: https://www.intel.com/content/www/us/en/developer/articles/system-requirements/intel-oneapi-base-toolkit-system-requirements.html

It may or may not work on other platforms. However, if it does not work, we will be unable to support it.

[haar]

I checked my system carefully, and it seems that my PC meets all requirments for oneAPI.

list here:
CPU: Intel(R) Core(TM) i3-10105T CPU @3.00GHz 2.90GHz
RAM: 8.00GB
OS: Windows 11(21H2)
Available Disk space: 80GB

[ArpanB_Intel]

Haikuan, could you perform a Command Line installation instead of the GUI installation?

For step by step guidance on a Command Line installation, visit here> https://www.intel.com/content/www/us/en/develop/documentation/installation-guide-for-intel-oneapi-toolkits-linux/top/installation/install-with-command-line.html#install-with-command-line

[haar]

i tried install by command line, but still same error. log file has been attached.

[ArpanB_Intel]

Haikuan, thank you for the log file.

We have contacted you internally with some information. Please check your inbox for further updates.

[ArpanB_Intel]

Haikuan, we see that the installed package is not corrupted. Please follow these new commands for Command Line installation on Windows by clicking here> https://www.intel.com/content/www/us/en/develop/documentation/installation-guide-for-intel-oneapi-toolkits-windows/top/installation/install-with-command-line.html#install-with-command-line

Also, do you have older version of Intel® oneAPI Base/HPC Toolkits installed on your system? We would like to know.

[haar]

hi, sorry for the late reply. I have never installed any oneAPI toolkits. And when i tried to install oneAPI again use ".\w_BaseKit_p_2022.2.0.252_offline.exe -r no -s -a --silent --eula accept",  it gave me the follow error.

Also log file in this path is attached.

It seems there is a path error, which maybe relative to my chinese user name.

[ArpanB_Intel]

Haikuan, the command can be modified as well. If you are planning a silent installation, perform the below steps:

• Go to the directory where the installer is located

• Run the following command:

w_[Toolkit Name]Kit_[version]_offline.exe -s -a --silent --eula accept

• In silent mode, integration into Visual Studio* is installed by default (if supported). You need to have the Desktop development with C++ workload installed into each Visual Studio instance beforehand. To skip Visual Studio* integration, pass the following arguments to the installation command: -p=NEED_VSXXXX_INTEGRATION=0, where XXXX is the Visual Studio version. For example, to install a toolkit and skip integration into Visual Studio* 2019, use the following installation command:

w_[Toolkit Name]Kit_[version]_offline.exe -s -a --silent --eula accept -p=NEED_VS2019_INTEGRATION=0

• Once the installation is complete, verify that the toolkit is installed in the default directory: C:\Program Files(x86)\Intel\oneAPI.

[haar · Accepted solution]

It finally works after i create a new windows user, which only have english characters.

You can create new local account as below:
1. win+r and then type netplwiz
2. just click add button and then follow instructions to add a new user

[ArpanB_Intel]

Haikuan, thank you for sharing the solution with us. We are glad that the issue has been resolved.

If you have any further queries, please post a new question as this thread will no longer be monitored by Intel®.