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Failed to load package when install oneAPI(again)

haar
Novice
2,585 Views
@ArpanB_Intel Hi, Sorry for openning a new post here, because i cannot reply on my raw question. Raw post is here https://community.intel.com/t5/oneAPI-Registration-Download/Failed-to-load-package-when-install-oneAPI/m-p/1409815#M3445 And I've tried both online and offline version, but the same error occured to me.
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1 Solution
haar
Novice
2,356 Views
It finally works after i create a new windows user, which only have english characters.

You can create new local account as below:
1. win+r and then type netplwiz
2. just click add button and then follow instructions to add a new user

View solution in original post

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12 Replies
ArpanB_Intel
Moderator
2,563 Views

Hi Haikuan, do you have a Visual Studio installed on your system? If so, could you share which version?


Also, we would need the log file. The default location is> C:\Program Files (x86)\Intel\oneAPI\logs


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haar
Novice
2,551 Views

Hi, my visual studio version is 17.0.2. And there is only a installer folder in C:\Program Files (x86)\Intel\oneAPI\.

Also, when i try to click view log file at gui, it doesn't show any message.

mmexport1661303083200.png

 

Moreover, do you think if it's related to my PC(Dell Optiplex 3080).

 

By the way, i post this reply by my phone.

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ArpanB_Intel
Moderator
2,542 Views

Haikuan, the toolkit is tested on a list of platforms prior to it's release. These make up the list of supported platforms. You could check the list here: https://www.intel.com/content/www/us/en/developer/articles/system-requirements/intel-oneapi-base-toolkit-system-requirements.html


It may or may not work on other platforms. However, if it does not work, we will be unable to support it.


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haar
Novice
2,527 Views
I checked my system carefully, and it seems that my PC meets all requirments for oneAPI.

list here:
CPU: Intel(R) Core(TM) i3-10105T CPU @3.00GHz 2.90GHz
RAM: 8.00GB
OS: Windows 11(21H2)
Available Disk space: 80GB
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ArpanB_Intel
Moderator
2,510 Views

Haikuan, could you perform a Command Line installation instead of the GUI installation?


For step by step guidance on a Command Line installation, visit here> https://www.intel.com/content/www/us/en/develop/documentation/installation-guide-for-intel-oneapi-toolkits-linux/top/installation/install-with-command-line.html#install-with-command-line



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haar
Novice
2,494 Views

i tried install by command line, but still same error. log file has been attached.

 

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ArpanB_Intel
Moderator
2,476 Views

Haikuan, thank you for the log file.


We have contacted you internally with some information. Please check your inbox for further updates.


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ArpanB_Intel
Moderator
2,406 Views

Haikuan, we see that the installed package is not corrupted. Please follow these new commands for Command Line installation on Windows by clicking here> https://www.intel.com/content/www/us/en/develop/documentation/installation-guide-for-intel-oneapi-toolkits-windows/top/installation/install-with-command-line.html#install-with-command-line


Also, do you have older version of Intel® oneAPI Base/HPC Toolkits installed on your system? We would like to know.


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haar
Novice
2,373 Views

hi, sorry for the late reply. I have never installed any oneAPI toolkits. And when i tried to install oneAPI again use ".\w_BaseKit_p_2022.2.0.252_offline.exe -r no -s -a --silent --eula accept",  it gave me the follow error.

mmexport1662425766992.png

Also log file in this path is attached.

 

It seems there is a path error, which maybe relative to my chinese user name.

 

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ArpanB_Intel
Moderator
2,362 Views

Haikuan, the command can be modified as well. If you are planning a silent installation, perform the below steps:


  • Go to the directory where the installer is located


  • Run the following command:

w_[Toolkit Name]Kit_[version]_offline.exe -s -a --silent --eula accept


  • In silent mode, integration into Visual Studio* is installed by default (if supported). You need to have the Desktop development with C++ workload installed into each Visual Studio instance beforehand. To skip Visual Studio* integration, pass the following arguments to the installation command: -p=NEED_VSXXXX_INTEGRATION=0, where XXXX is the Visual Studio version. For example, to install a toolkit and skip integration into Visual Studio* 2019, use the following installation command:

w_[Toolkit Name]Kit_[version]_offline.exe -s -a --silent --eula accept -p=NEED_VS2019_INTEGRATION=0


  • Once the installation is complete, verify that the toolkit is installed in the default directory: C:\Program Files(x86)\Intel\oneAPI.

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haar
Novice
2,357 Views
It finally works after i create a new windows user, which only have english characters.

You can create new local account as below:
1. win+r and then type netplwiz
2. just click add button and then follow instructions to add a new user

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ArpanB_Intel
Moderator
2,345 Views

Haikuan, thank you for sharing the solution with us. We are glad that the issue has been resolved.


If you have any further queries, please post a new question as this thread will no longer be monitored by Intel®.


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