Floatting licence

[LR]

My company bought a licence for Intel® oneAPI Base & HPC Toolkit (floatting licence). We bought it to a provider (I will give the name in private message if needed).
But we have a problem since the registration of this licence. It should be a floatting licence but on your site it is a single node / concurrent licence, not a floatting one. Thus, your website is forbiding me to download the licence manager package at https://registrationcenter.intel.com/en/products/, as explained in the procedure https://software.intel.com/content/www/us/en/develop/articles/change--serverhost-data-node-locked-or-floating-license.html.
The provider of the licence has confirmed to us that they had sold us a floatting licence. They told us to contact you through this link to solve the problem. Could you help us ?
Best regards,

[LR]

Can anyone give me support please ? I contacted Intel support through

https://www.intel.com/content/www/us/en/my-intel/support-sign-in.html?TYPE=33554433&REALMOID=06-1e93b033-bb82-4361-99ae-0af2dcadfc19&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=$SM$QnJMmP%2bN6gMN%2fVVnfgk5wOmI3XqRSADYbdE9VPLR1oGltLZwYJ6CRfT8RxFdy4HV&TARGET=$SM$HTTPS%3a%2f%2fsfederation%2eintel%2ecom%2ffederation%2fSalesforce_ISVC%2easp%3fRelayState...

and they forwarded me here. But as it is a problem with my account and the licence registration, I need help from someone of the Intel support.

[NilenduD_Intel]

Lauriane, as I can see that there is an OSC ticket (05029493) open regarding the same issue and the agent has already responded to you on that. 

I am closing this community thread and we will work to resolve your issue under ticket no 05029493