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I am puzzled by why the oneAPI Rendering Toolkit download appears not to work.

Jhake
Beginner
1,880 Views

I have installed the oneAPI base system on Windows and I have a oneAPI command prompt.

Now I would like to installed the oneAPI Rendering Toolkit, but I cannot.

After loging-in and answering the questions about the operating system I want the download for and wether I want a web or local install the download button appears but when I click it nothing happens.

I have tried the same activity in Google Chrome, Microsoft Edge and Mozilla Firefox and I cannot get a response from the Rendering Toolkit download button with any of those browsers. 

Please will you supply a remedy.

https://software.intel.com/content/www/us/en/develop/tools/oneapi/rendering-toolkit/download.html 

0 Kudos
1 Solution
JamesR
Black Belt
1,648 Views

For anyone seeing such issues (and you will probably see them during February 2021)

 

you can download without further delay:

(1) logout

(2) go to request the download while you are NOT logged in

(3) when prompt to "Sign In" or "Sign Up" look below the button and click "Maybe next time. Please take me to my download." (don't login!!!)

That should work.  If not - consider exiting and restarting your browser, or running in private (incognito) mode. Of course, let us know if you still have an issue (I will be surprised - but we'll be here for you).

If you are interested in programming for data parallelism in C++ using DPC++ and SYCL... you can download our book for free from https://link.springer.com/book/10.1007%2F978-1-4842-5574-2

With the download, and our book, you should be on your way to enjoying oneAPI.

Downloading while logged in will work correctly by March 2021.  Until then, it is quite confusing (it works if you answers all its questions - country, then company, toolkit; do not expect the email it promises;  logout, and then log in; and it will just work from then on).  Until then, you'll need to check back for updates because you only get email reminders about updates when you download while logged in.

I am sorry for the inconvenience, and I hope you like oneAPI.  I am very excited about our emphasis on XPU programming - this is very much a vision by software developer for software developers!

I am sure the tools will give you a better experience... and when you have questions about them... then I may get the chance to answer your questions in the future.

- james

 

View solution in original post

9 Replies
Gopika_Intel
Moderator
1,851 Views

Hi,

 

Thank you for posting in Intel® oneAPI Rendering Toolkit forum. We found that it is an intermittent issue and we’re reporting this issue. In the meantime, please follow the below alternative methods of opening the link. We’ve tried, it has worked for us and we were able to download the executable and install the rendering toolkit.

 

1.    Try opening the link in incognito mode

2.    Try opening the link after clearing cache and cookies

 

See if the issue persists

Regards

Gopika


Jhake
Beginner
1,841 Views

Thank you for looking into the issue and reporting it as a fault.

Using incognito mode on two browsers doesn't work for me. 

In each case it bumps me on to this landing page:

https://www.intel.com/content/www/us/en/forms/idz/idz-registration.html

There it asks me to login again. When I log in it moves me to a further page, not the download, leaving me to click links until I reach the download page again, and clicking the download button take me the same login screen above, again, putting me in an inescapable loop.

Jhake
Beginner
1,833 Views

In the interim can you send me another link for the Rendering Toolkit download which works or send a working download link to my email account? 

Thank you. 

Gopika_Intel
Moderator
1,813 Views

Hi,


We've reported the case. We'll get back to you when we receive an update from it.


Regards

Gopika


Gopika_Intel
Moderator
1,799 Views

Hi,


We're moving this case to Registration, Download, Licensing and installation forum for faster response.

Link: https://community.intel.com/t5/Registration-Download-Licensing/bd-p/registration-download-licensing-...


Regards

Gopika


Soumya_M_Intel
Moderator
1,770 Views

Hi Jay, you may find the below steps helpful:

 

  • Try clearing your cookies, cache and system temporary files before using an Incognito Tab to visit the same link.

 

Intel® oneAPI Rendering Toolkit Link: https://software.intel.com/content/www/us/en/develop/tools/oneapi/rendering-toolkit/download.html


  • Select as per your requirements.

 

  • A request to "Sign In or Sign Up" would appear now. There is an option to proceed with the download just under it, as "Maybe next time. Please take me to my download".


This might start the download. However, let me know if it still does not work. Hope you have a nice day ahead.


Jhake
Beginner
1,756 Views

I want a working solution.

The same happens now as happened when I first raised the query.

When I click through to the render-toolkit download page and answer the questions, I see this.

Jhake_0-1612382001062.png

 

When I press the download button I expect the download to begin.

What happens is, I am taken to this registration or sign-in in page.

https://www.intel.com/content/www/us/en/forms/idz/idz-registration.html.html?tgt=/content/www/us/en/...


I am already signed in.

If I answer the questions anyway I get sent to this option to resend an email I have resent already many times.

Jhake_1-1612382248547.png


When I click the link in the email I am sent back to here, where I have been many times.

Jhake_2-1612382338908.png

 


It claims it will redirect me but it never does. So I click the sign-in button, again.

Signing in again takes me back to the home page:

https://www.intel.co.uk/content/www/uk/en/homepage.html

I don't want to be at the Home page, I want my download to start.

I then click through several pages until I get back to here again:

https://software.intel.com/content/www/us/en/develop/tools/oneapi/rendering-toolkit/download.html

I then click, Windows / Web+Local / Local again and see the download button again.

Jhake_3-1612382576027.png



When I click the download button again I want the download to start, but I'm taken to the registration page again:

https://www.intel.com/content/www/us/en/forms/idz/idz-registration.html.html

I am caught in the same loop as before.

It seems insane. Is there really no way to download the Render Toolkit? 

I accept I may be doing something wrong, but when clicking a download link doesn't start a download I can't help but pass the blame to the website developers. The download button should start the download.

Against my wishes I first cleared my entire browser cache and lost all my data to get this to work and it doesn't make any difference. 

 

Soumya_M_Intel
Moderator
1,726 Views

Hi Jay,

 

Thanks for all the information. We understand the situation. Our internal team is currently working on the issue. Meanwhile, we have tried replicating it at our end and found this to be working for users.

 

  • Visit the site through the Incognito Tab.
  • Make sure that you are not logged in this time and your previous sign-in information has been cleared. You can make sure by checking if there is "My Intel" or "Sign In". If it is "My Intel" or nothing, revert back and revisit the page.
  • After choosing all the specifications and selecting the Download button, a box will pop up on the very same page asking you to Sign In. However, it only pops up if you are not logged in. Kindly give it a try and choose the "Maybe next time. Please take me to my download" from the bottom left corner of the pop-up.

 

You may find the attached screenshot helpful. However, let me know if it still persists.

 

Regards,

Soumya

 

JamesR
Black Belt
1,649 Views

For anyone seeing such issues (and you will probably see them during February 2021)

 

you can download without further delay:

(1) logout

(2) go to request the download while you are NOT logged in

(3) when prompt to "Sign In" or "Sign Up" look below the button and click "Maybe next time. Please take me to my download." (don't login!!!)

That should work.  If not - consider exiting and restarting your browser, or running in private (incognito) mode. Of course, let us know if you still have an issue (I will be surprised - but we'll be here for you).

If you are interested in programming for data parallelism in C++ using DPC++ and SYCL... you can download our book for free from https://link.springer.com/book/10.1007%2F978-1-4842-5574-2

With the download, and our book, you should be on your way to enjoying oneAPI.

Downloading while logged in will work correctly by March 2021.  Until then, it is quite confusing (it works if you answers all its questions - country, then company, toolkit; do not expect the email it promises;  logout, and then log in; and it will just work from then on).  Until then, you'll need to check back for updates because you only get email reminders about updates when you download while logged in.

I am sorry for the inconvenience, and I hope you like oneAPI.  I am very excited about our emphasis on XPU programming - this is very much a vision by software developer for software developers!

I am sure the tools will give you a better experience... and when you have questions about them... then I may get the chance to answer your questions in the future.

- james

 

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