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Installation of Intel parallele studio XE 2019 fails on Win 10 and MVS2019

XavierJ
Novice
923 Views

Hi everyone,

After installing MVS 2019 with C++ too, the setup of Intel parallele studio XE 2019 fails on Windows 10. I have no error message the installation window just closes and nothing happens...
What is going wrong  ?

here is the exact professional version MVS : Visual Studio 2019 version 16.11.27

here the detail of the Intel software I am trying to install

XavierJ_1-1687787688593.png

Any help is welcomed,

Best regards,

Xavier

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5 Replies
XavierJ
Novice
897 Views

I tried also on another computer running Windows 7 Entreprise. I have the same problem but I get this error message :

 

Signature du problème :
Nom d’événement de problème: BEX
Nom de l’application: install.exe_Intel® Software Setup Assistant
Version de l’application: 3.4.0.188
Horodatage de l’application: 5b55c8f5
Nom du module par défaut: StackHash_0a9e
Version du module par défaut: 0.0.0.0
Horodateur du module par défaut: 00000000
Décalage de l’exception: fc51af29
Code de l’exception: c0000005
Données d’exception: 00000008
Version du système: 6.1.7601.2.1.0.256.4
Identificateur de paramètres régionaux: 4108
Information supplémentaire n° 1: 0a9e
Information supplémentaire n° 2: 0a9e372d3b4ad19135b953a78882e789
Information supplémentaire n° 3: 0a9e
Information supplémentaire n° 4: 0a9e372d3b4ad19135b953a78882e789

Lire notre déclaration de confidentialité en ligne :
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x040c

Si la déclaration de confidentialité en ligne n’est pas disponible, lisez la version hors connexion :
C:\Windows\system32\fr-FR\erofflps.txt

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ArpanB_Intel
Moderator
882 Views

Hi Xavier, please share the below information with us:


- OS build on which you are installing the software

- Is the installer an online or an offline package?

- Other versions of Intel® Parallel Studio XE or Intel® oneAPI already installed on the system

- Screenshots of the error screen

- Installation Log files

The default path for a log file for a oneAPI installation is: C:\Program Files (x86)\Intel\oneAPI\logs

The default path for a log file for a Parallel Studio XE installation is: %temp%\pset_tmp_PSXE<version>_<username>


We would like to know.


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XavierJ
Novice
856 Views

Hi,

Thanks for the reply, here is the requested information :

- OS build: Version 10.0.19045 Build 19045
- Is the installer an online or an offline package? offline package

- Other versions of Intel® Parallel Studio XE or Intel® oneAPI already installed on the system : no ( or was previously uninstalled)

- Screenshots of the error screen : no error screen on this computer

- Installation Log files : see attachment

 

 

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ArpanB_Intel
Moderator
850 Views

Xavier, please follow the below steps:


  • Close Intel® installers if any
  • Uninstall all Microsoft Visual Studio instances and Visual Studio Installer
  • Important: Check that C:\ProgramData\Microsoft\VisualStudio\Setup\x86\Microsoft.VisualStudio.Setup.Configuration.Native.dll does not exist anymore. If it was not removed with Microsoft Visual Studio for some reason, please unregister the DLL using

REGSVR32 /U C:\ProgramData\Microsoft\VisualStudio\Setup\x86\Microsoft.VisualStudio.Setup.Configuration.Native.dll

command in Command Prompt as Administrator, and then rename the file to Backup_Microsoft.VisualStudio.Setup.Configuration.Native.dll so the Intel® Installer can't load it.


We would like to know.


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ArpanB_Intel
Moderator
792 Views

Xavier, unfortunately we were unable to hear back from you.



If you have any further queries, please post a new question as this thread will no longer be monitored by Intel®.


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