oneAPI Registration, Download, Licensing and Installation
Support for Getting Started questions related to download, Installation and licensing for Intel oneAPI Toolkits and software development tools.

Installer windows is a white rectangle

Trifud
New Contributor I
2,076 Views

Hello, I am trying to install oneAPI 2022 on Windows Server 2016. I can run the oneAPI 2021 installer without any problems. However, when I launch the 2022 installer, it appears as a white rectangle. Any suggestions on how to proceed?

1 Solution
Trifud
New Contributor I
2,047 Views

Uninstalling the old version didn't help. I was able to solve the problem by disabling 3D video acceleration on the server.

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3 Replies
ArpanB_Intel
Moderator
2,051 Views

Hi Atanas, did you uninstall the older version of Intel® oneAPI Base Toolkit first prior to installing the 2022 version? If not, please try the installation of the new toolkit after uninstalling the 2021 toolkit.


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Trifud
New Contributor I
2,048 Views

Uninstalling the old version didn't help. I was able to solve the problem by disabling 3D video acceleration on the server.

ArpanB_Intel
Moderator
2,034 Views

Hi Atanas, we thank you for sharing the solution with us and we are glad that the issue has been resolved.


If you have any further queries, please post a new question as this thread will no longer be monitored by Intel®.


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