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Intel OneAPI base toolkit install fails at Python step on Windows10

3c58
Novice
2,892 Views

There are several community threads on the same topic from about a year ago.  The solution was to get the latest installer (2021.3 at the time), but I only downloaded the installer quite recently, so that fix cannot be the solution.  I am using w_BaseKit_p_2022.1.3.210_offline.exe to install the base kit.

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ArpanB_Intel
Moderator
2,279 Views

User confirmed the issue to be resolved internally:


> Installation went fine after unchecking Python.


View solution in original post

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12 Replies
ArpanB_Intel
Moderator
2,811 Views

Hi Mike, do you have an older version of Intel® oneAPI Base or HPC Toolkit installed on your system? Also, please let us know if you have Microsoft Visual Studio installed or not? If so, please share the version of the IDE as well.


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3c58
Novice
2,788 Views

No.  This was my first attempt at a One API kit installation.

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3c58
Novice
2,762 Views

Yes, Microsoft Visual Studio 2021 and Python 3.9 are both already installed and working fine.

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ArpanB_Intel
Moderator
2,678 Views

Mike, thank you for the information. Could you share the log files with us?


The default location of logs on Windows would be> C:\Program Files (x86)\Intel\oneAPI\logs


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3c58
Novice
2,662 Views

There are no log files matching Intel or OneAPI anywhere on my C: drive.  I reran the installation without quitting after the error posted to see if that made a difference.  It didn't.  Is there somewhere else I could look?

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ArpanB_Intel
Moderator
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Mike, from the screenshot you have shared, we see the option of View log file at the bottom of the dialog box. Please click on it and it should open the log file for you along with it's path. You could then share it with us.


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3c58
Novice
2,586 Views

Log file attached.

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3c58
Novice
2,516 Views

I attached the entire log file in a reply on 

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ArpanB_Intel
Moderator
2,460 Views

Mike, we had contacted you privately to share an update with you. We will again try to contact you with some information. Please check your inbox and let us know if you are not receiving our messages.


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ArpanB_Intel
Moderator
2,445 Views

Mike, could you initiate a custom installation rather than a regular installation? When you run the installer, you are provided with two modes on installation, Recommended Installation and Custom Installation. Click on Custom Installation and you should find the option to select/unselect tools as per your requirement. We suggest you to unselect Intel® Distribution for Python* tool and proceed with the installation.


If you continue to face the issue, do let us know.


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ArpanB_Intel
Moderator
2,280 Views

User confirmed the issue to be resolved internally:


> Installation went fine after unchecking Python.


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ArpanB_Intel
Moderator
2,278 Views

Mike, we thank you for the sharing the confirmation. We are glad that the issue is resolved.


If you have any further queries, please post a new question as this thread will no longer be monitored by Intel®.


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