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Intel software manager is unable to connect to Intel software development product registration centr

haroon47
Beginner
4,504 Views

I am getting an error "Please check your internet connection" when I am entering the license key on my Intel Software manager. I have reinstalled the manager as well but still getting the same error. The internet is working on the machine. There is no issue with firewall and antivirus as well. Please suggest?

 

Kind regards,

Haroon

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26 Replies
ArpanB_Intel
Moderator
3,300 Views

Hi Haroon, click on the refresh button on the bottom right of the dialog box so that it can re-initiate its process of connecting to the server.


If it does not work, move to the Settings tab, select Intel tools in the Check Frequency section. Also, please re-check your Network Settings in the Settings tab of the Intel® Software Manager.


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haroon47
Beginner
3,281 Views

Hi Apran,

 

Everything is already similar to what you said in your message. Network settings is correct as well. I have tried everything with help of IT people and network engineer. The issue is not on our end.

 

Kind regards,

Haroon

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ArpanB_Intel
Moderator
3,270 Views

Haroon, we have contacted you privately with some details. Please check your inbox for further updates.


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haroon47
Beginner
3,265 Views

Hi,

 

I am unable to see anything in my inbox.

 

Kind regards,

Haroon

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ArpanB_Intel
Moderator
3,230 Views

Haroon, we suggest you to disable the FIPS in registry by following the instructions provided here: https://stackoverflow.com/questions/14509354/this-implementation-is-not-part-of-the-windows-platform-fips-validated-cryptogra

Once it is done, restart your system and then restart Intel® Software Manager.


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haroon47
Beginner
3,222 Views

Hi Arpan,

 

The registry entry is already like this. We have tried everything on our end. 

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ArpanB_Intel
Moderator
3,201 Views

Haroon, thank you for the update.


We would like to share a workaround on this issue. Install an Intel® Software Manager package from Intel® Parallel Studio XE. And does not require any license by itself.


You can manually unzip and install only "\installs\composer_xe\999\ism\" (there might be other number, instead of "999") from the installer package of the new Intel® Parallel Studio XE.


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haroon47
Beginner
3,198 Views

Hi,

 

I have manually inserted the .lic file as well by following the above process. But still no luck with the issue. 

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haroon47
Beginner
3,194 Views

I have installed using this file exe file.

parallel_studio_xe_2019_update1_composer_edition_for_fortran_online_setup

 

This is running perfectly on our other build machine. The issue is only with this machine. We have tried everything on our end.

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ArpanB_Intel
Moderator
3,150 Views

Haroon, we have again contacted you privately with some updates. Please check your inbox for further details.


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haroon47
Beginner
3,145 Views

Hi ArpanB,

 

This was the last message I received on the private "

Hi Haroon, we have shared a workaround with you on the public thread. Please let us know if it works for you."

 

I have already done the parallel studio steps. Did you send any other message?

 

Kind regards,

Haroon

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ArpanB_Intel
Moderator
3,017 Views

Haroon, if you are planning to activate the license and use it to install an Intel® Parallel Studio XE software, use the license serial number or license file method to activate the product.


For guidance during the installation process, visit: https://www.intel.com/content/dam/develop/external/us/en/documents/parallel-studio-xe-install-guide-windows-739795.pdf


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haroon47
Beginner
2,977 Views

Hi ApranB,

I have manually installed the license file but still appearing as empty on the intel license manager and my build is failing as well.

 

Kind regards,

Haroon

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ArpanB_Intel
Moderator
2,942 Views

Haroon, did you manually replace the older license with the new one in the license directory or uninstall the older installation and perform a fresh install using the new license?


If you replaced the license, did you replace it in the server as well as in the client end? Please note that you need to make the necessary changed on both the ends. Also, please confirm the version of Intel® Software License Manager you are using in the server end?


We would like to know.


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haroon47
Beginner
2,934 Views

This is the first time we are using this license of this build machine. And what do you mean by client end? Because we are working on the build machine and intel software manager is installed on that build machine

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haroon47
Beginner
2,933 Views

We are using build definitions on tfs server and this intel manager is on one of the build machine. 

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haroon47
Beginner
2,923 Views

How can we use license Parallel Studio now? Because intel software manager is no longer supported.

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ArpanB_Intel
Moderator
2,907 Views

Haroon, if you have a Floating license, the server end is where the Intel® Software License Manager is installed. Please note Intel® Software License Manager and Intel® Software Manager are two different software applications that serve different purposes. The client end is the end you are planning to install the Intel® Parallel Studio XE suite. If you have a Named User license, you do not require a license manager and you can directly install the software using the license.


We have contacted you internally for some information. Please check your inbox for further updates. We will support you throughout the installation process.


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ArpanB_Intel
Moderator
2,900 Views

Haroon, from you license, we can see it is a Named User license.


All you need is the software installer and the license file to install it and start working. Do you have the software installer and the license file downloaded with you? If not, could you share us only the full name of the product with version that you are looking to install? We will share the direct download link of the software with you.


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haroon47
Beginner
2,897 Views

ArpanB, we are looking to install "parallel_studio_xe_2019_update1_composer_edition_for_fortran_online_setup" and I have already installed the product. But I am getting a build error on team foundation server.

 

Kind regards,

Haroon

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