Licencing issue with Intel Parallel Studio XE Composer Edition for Fortran Windows

[You_xin]

I bought a perpetual license for Intel Parallel Studio XE Composer Edition for Fortran Windows in 2016 . I reinstalled the software a few times without any problem. Recently, due to changing of computers and I need to reinstall Intel Parallel Studio XE.

When I use my serial number to register, I can't find new License file to reinstalle.

so,I do not know what to do

I appreciate your help in advance.

My order summary:

Product: IntelR Parallel Studio XE Composer Edition for Fortran Windows* with Rogue Wave* IMSL*
Vendor: Lifeboat
Version: 2016
License Type: Named-user(System Locked)
Number of Seats: 0
Quantity: 1
Support Code: commercial
FulfillmentType: ESD
Support Period End: 2016-11-27

[RahulC_Intel]

Hi You-xin, we have sent you a private message for some confidential information. Please share it with us via private message.

[You_xin]

Thank you for contacting me, I have replied the email.
And I’d appreciate it if you could reply at your earliest convenience.

[RahulC_Intel]

Hello You-Xin, your message is not reflecting. Please share the information with us via private message, so that we can assist you further. 

[You_xin]

Hi RahulC_Intel

I directly replied that email(noreply@community-mail.intel.com) with my license number information.

Did you receive my email?

Thank you for all your assistance

[You_xin]

Hi RahulC_Intel

I got the following error message:

Delivery has failed to these recipients or groups:

<community-mail.intel.com> Service not available: DNS query temporary fail

Can you please help on this? Thanks!

[RahulC_Intel]

Hi You-xin, we have sent you a private message again for some confidential information. Please check your community message inbox and share it with us via private message.

[RahulC_Intel]

Hi You-Xin, unfortunately we were unable to hear back from you. 

If you have any further query, please post a new question as this thread will no longer be monitored by Intel®.