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We are working on a project to install the above mentioned version of OneAPI and keep running into the same error. "A certificate chain could not be built to a trusted root authority."
This is a new install and Visual Studio 2022 17.10 is successfully installed offline, as the target computers for this installation are all air gapped. And yes the Desktop development with C++ was installed without any errors.
When attempting to do the OneAPI offline install it keeps failing with the cert authority message above, and we utilize the command intel-oneapi-base-toolkit-2025.1.1.34_offline.exe -a --silent --eula accept but again it fails with the cert message?
In previous attempts I did install a new cert chain from the internal CA authority, but it still fails.
We are installing on windows 10 21h2.
Visual studio was installed successfully and the system rebooted, but we can not get OneAPI to install.
I have searched the community and found other posts, but none of them listed any kind of resolution or fix.
Any ideas/help would be appreciated.
Thanks,
Doug
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Hi Doug, thank you for bringing your concern to our attention.
- Are there any other versions of Intel® Parallel Studio XE or Intel® oneAPI installed on your system? If so, please let us know the exact version of Microsoft Visual Studio integrated with Intel® Parallel Studio XE or Intel® oneAPI Toolkit on your current system.
- A screenshot of the error.
- Installation Log files.
- The default path for a log file for a oneAPI installation is: C:\Program Files (x86)\Intel\oneAPI\logs
To assist you further, we would require these details.
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I've tried to reply 4 times, using 3 different browsers....nothing seems to post?
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no other intel products installed.
Visual studio 2022 17.10
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I'll try again this time I'll attach the log file, which comes from appdata\temp since the product isn't installed the program files x86 directory for intel does not exist.
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Deeksha,
There are no other versions of intel software on the computer.
Visual Studio 2022 17.10. I've attached the screen shot of the error.
The log directory does not exist as it hasn't complete the installation.
This is from the installation log in the %userid%\appdata\local\temp\ and is the latest attempt.
06/10/2025 09:49:29:755 : 8392 : MESSAGE : Start install/modify sequence execution.
06/10/2025 09:49:29:823 : 8392 : MESSAGE : Starting execution of operation 'update_state.operation.intel.sessionmanifest.1749563367218205'.
06/10/2025 09:49:29:823 : 8392 : MESSAGE : Operation 'update_state.operation.intel.sessionmanifest.1749563367218205' execution is finished with status Success.
06/10/2025 09:49:29:823 : 8392 : MESSAGE : Starting execution of operation 'prepare.operation.intel.sessionmanifest.1749563367218205'.
06/10/2025 09:49:29:823 : 8392 : MESSAGE : Operation 'prepare.operation.intel.sessionmanifest.1749563367218205' execution is finished with status Success.
06/10/2025 09:49:29:823 : 8392 : MESSAGE : Starting execution of operation 'protect.operation.intel.sessionmanifest.1749563367218205'.
06/10/2025 09:49:30:540 : 8392 : MESSAGE : Operation 'protect.operation.intel.sessionmanifest.1749563367218205' execution is finished with status Success.
06/10/2025 09:49:30:540 : 8392 : MESSAGE : Starting execution of operation 'complete.operation.intel.sessionmanifest.1749563367218206'.
06/10/2025 09:49:30:540 : 8392 : MESSAGE : Operation 'complete.operation.intel.sessionmanifest.1749563367218206' execution is finished with status Success.
06/10/2025 09:49:30:540 : 8392 : MESSAGE : Starting execution of operation 'intel.oneapi.win.tlt,v=2025.1.0+291'.
06/10/2025 09:49:38:463 : 8392 : ERROR : Installation of component has failed.
Component id: intel.oneapi.win.tlt
Name: Toolkit Linking Tool
Version: 2025.1.0+291.
During the execution of the application 'C:\windows\system32\WindowsPowerShell\v1.0\powershell.exe' with arguments '-NoLogo -NoProfile -NonInteractive -ExecutionPolicy AllSigned -File C:\ProgramData\Intel\InstallerCache\DownloadCache\intel.oneapi.win.tlt,v=2025.1.0+291\latest_symlink_post_install.ps1 -installDir C:\Program Files (x86)\Intel\oneAPI -linkTargetVersion 2025.1 -latestLinkDir toolkit_linking_tool' errors were received:
File
C:\ProgramData\Intel\InstallerCache\DownloadCache\intel.oneapi.win.tlt,v=2025.1.0+291\latest_symlink_post_install.ps1
cannot be loaded. A certificate chain could not be built to a trusted root authority.
+ CategoryInfo : SecurityError: (:) [], ParentContainsErrorRecordException
+ FullyQualifiedErrorId : UnauthorizedAccess
During the execution of the application 'C:\windows\system32\WindowsPowerShell\v1.0\powershell.exe' with arguments '-NoLogo -NoProfile -NonInteractive -ExecutionPolicy AllSigned -File C:\ProgramData\Intel\InstallerCache\DownloadCache\intel.oneapi.win.tlt,v=2025.1.0+291\latest_symlink_pre_remove.ps1 -installDir C:\Program Files (x86)\Intel\oneAPI -linkTargetVersion 2025.1 -latestLinkDir toolkit_linking_tool' errors were received:
File
C:\ProgramData\Intel\InstallerCache\DownloadCache\intel.oneapi.win.tlt,v=2025.1.0+291\latest_symlink_pre_remove.ps1
cannot be loaded. A certificate chain could not be built to a trusted root authority.
+ CategoryInfo : SecurityError: (:) [], ParentContainsErrorRecordException
+ FullyQualifiedErrorId : UnauthorizedAccess
During the execution of the application 'C:\windows\system32\WindowsPowerShell\v1.0\powershell.exe' with arguments '-NoLogo -NoProfile -NonInteractive -ExecutionPolicy AllSigned -File C:\ProgramData\Intel\InstallerCache\DownloadCache\intel.oneapi.win.tlt,v=2025.1.0+291\latest_symlink_post_remove.ps1 -installDir C:\Program Files (x86)\Intel\oneAPI -linkTargetVersion 2025.1 -latestLinkDir toolkit_linking_tool' errors were received:
File
C:\ProgramData\Intel\InstallerCache\DownloadCache\intel.oneapi.win.tlt,v=2025.1.0+291\latest_symlink_post_remove.ps1
cannot be loaded. A certificate chain could not be built to a trusted root authority.
+ CategoryInfo : SecurityError: (:) [], ParentContainsErrorRecordException
+ FullyQualifiedErrorId : UnauthorizedAccess
Error: Sequence execution failed.
06/10/2025 09:49:38:463 : 8392 : MESSAGE : Operation 'intel.oneapi.win.tlt,v=2025.1.0+291' execution is finished with status Fail.
06/10/2025 09:49:38:464 : 8392 : MESSAGE : Starting rollback of operation 'complete.operation.intel.sessionmanifest.1749563367218206'.
06/10/2025 09:49:38:847 : 8392 : MESSAGE : Operation 'complete.operation.intel.sessionmanifest.1749563367218206' rollback is finished with status Success.
06/10/2025 09:49:38:847 : 8392 : MESSAGE : Starting rollback of operation 'protect.operation.intel.sessionmanifest.1749563367218205'.
06/10/2025 09:49:38:847 : 8392 : MESSAGE : Operation 'protect.operation.intel.sessionmanifest.1749563367218205' rollback is finished with status Success.
06/10/2025 09:49:38:847 : 8392 : MESSAGE : Starting rollback of operation 'prepare.operation.intel.sessionmanifest.1749563367218205'.
06/10/2025 09:49:38:847 : 8392 : MESSAGE : Operation 'prepare.operation.intel.sessionmanifest.1749563367218205' rollback is finished with status Success.
06/10/2025 09:49:38:847 : 8392 : MESSAGE : Starting rollback of operation 'update_state.operation.intel.sessionmanifest.1749563367218205'.
06/10/2025 09:49:38:847 : 8392 : MESSAGE : Operation 'update_state.operation.intel.sessionmanifest.1749563367218205' rollback is finished with status Success.
06/10/2025 09:49:38:847 : 8392 : ERROR : Install sequence execution status: Rollback
06/10/2025 09:49:38:850 : 2816 : MESSAGE : ----------------------------------------------------------------------------------------------------
06/10/2025 09:49:38:850 : 2816 : MESSAGE : Anonymous statistics fields:
06/10/2025 09:49:38:850 : 2816 : MESSAGE : EventId = 'install-min'
06/10/2025 09:49:38:850 : 2816 : MESSAGE : EventKey = 'S3UqiDQDs0egwqo7y1z17w=='
06/10/2025 09:49:38:850 : 2816 : MESSAGE : EventTime = ''
06/10/2025 09:49:38:850 : 2816 : MESSAGE : Id = 'intel.oneapi.win.basekit.product,v=2025.1.1+32'
06/10/2025 09:49:38:850 : 2816 : MESSAGE : Message = '{ \"product_name\":\"[Windows] Intel® oneAPI Base Toolkit 2025.1\", \"lic_type\":\"\", \"support_code\":\"\", \"install_status\":\"4627\", \"product_tag\":\"\" }'
06/10/2025 09:49:38:850 : 2816 : MESSAGE : ProductId = '[Windows] Intel® oneAPI Base Toolkit 2025.1'
06/10/2025 09:49:38:850 : 2816 : MESSAGE : ----------------------------------------------------------------------------------------------------
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Guess I couldn't post the whole reply in one post, but finally got it there.
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Hi Doug, we have sent you a private message. Kindly check your community inbox.
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Hi Doug, we have sent you a private message. Kindly check your community inbox.
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How do I review the reply again, when I go to my inbox it doesn't show any messages?
Thanks,
Doug
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Hi Doug, no need to worry. I have resent our previous reply. Please follow the steps outlined and let us know the outcome. You can reply here with any updates as well.
Thanks!
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