OneAPI Base Toolkit erroneously reports "Another program is being installed"

[TomV]

While installing the latest ./l_BaseKit_p_2022.3.0.8767_offline.sh I get the following error:

Another program is being installed.
Wait until that installation is complete, and then try installing this software again.

A previous attempt at installing aborted, so there is no installation being performed. The installer does not provide a suggestion on how to override this check. The graphical installer also seems more reliable than the CLI installer which often hangs if graphics are not available (CentOS 7). A solid CLI installer would be much appreciated, as it is much simpler to admin via a CLI installer in many environments.

[ArpanB_Intel]

Hi Thomas, we would suggest you should try the steps given in the below link to uninstall the product properly and you will also find the steps to install them back again correctly.

Link - https://software.intel.com/content/www/us/en/develop/documentation/installation-guide-for-intel-oneapi-toolkits-linux/top/uninstall-oneapi-toolkits-and-components.html

Note - Post uninstallation, make sure to restart your system.

Please try the above steps and let us know if your issue persists.

[TomV]

Is there a way to avoid scheduling a reboot? It is a shared system with many users.

[TomV]

The /opt/intel/oneapi/installer directory doesn't exist, so I am unable to run the "Uninstall using GUI" and "Uninstall Using Silent CLI" instructions in the provided URL.

[TomV]

Do you know how it is checking to bypass? I think its simply erroneous. Running the installer with "-a -c --ignore-errors" flags does not bypass this error, might be bug with "--ignore-errors" flag. The "-c" flag fixes the hangs after unpacked if I'm SSHed into a server via Cygwin...there might be an issue with autodetecting GUI support for Cygwin clients and falling back to CLI.

[ArpanB_Intel · Accepted solution]

Thomas, one workaround would be to check the list of running processes currently active in the background. Once that is done, you would need to find the running process of installation and kill them. You could kill a process using the process ID. The command would be: kill -9 #PID

Only then will you be able to install the current Intel® oneAPI Base Toolkit.

[TomV]

There was a process "installer" consuming 100% CPU that was stuck for days. Killing it (-9 / SIGKILL didn't end up being necessary) allowed for me to restart the Intel BaseKit installer.

[ArpanB_Intel]

Thomas, thank you for accepting our solution. We are glad that the issue was resolved.

If you have any further queries, please post a new question as this thread will no longer be monitored by Intel®.