OneAPI installer does not show Child Window

hendrix__marcel · ‎04-09-2023

OneAPI does not install on Windows 11 Insider Preview 10.0.22624.1391.

When I launch the installer, after allowing to run in Administrator mode, the bootstrapper asks if it should continue with a popup window. That popup window is not visible, I can see it appear on the taskbar and with Alt-TAB, but it won't come to the foreground.

I ran the bootstrapper from the commandline and let it generate a log file:

........ deleted, all ok ..........

09.04.2023 23:02:33 : 23920 : === Launch Setup.exe ===
09.04.2023 23:02:33 : 23920 : Setup.exe : d:\intel\bootstrapper.exe
09.04.2023 23:02:33 : 23920 : Command line :
09.04.2023 23:02:33 : 23920 : Working Dir : d:\intel
09.04.2023 23:02:33 : 23920 : d:\intel\bootstrapper.exe was launched
09.04.2023 23:02:33 : 23920 : Child window was NOT found
09.04.2023 23:02:34 : 23920 : The following child window found: Intel® oneAPI Base Toolkit
09.04.2023 23:02:34 : 23920 : Child window was found
09.04.2023 23:02:34 : 23920 : Waiting end of child process...
09.04.2023 23:42:14 : 23920 : Return Code of child process: 1
09.04.2023 23:42:14 : 23920 : Setup.exe was launched
09.04.2023 23:42:14 : 23920 : Finish
09.04.2023 23:42:14 : 23920 : WARNING : Return Code is overwrited by Setup.exe return code. [ret code] = 1000 + [setup.exe ret code]
09.04.2023 23:42:14 : 23920 : Return Code: 1001

---

I am on an AMD system, I hope that is not the problem?

-marcel

ArpanB_Intel · ‎04-12-2023

Hi Marcel, please share the below information with us:

- Is the installer an online or an offline package?

- Version of Microsoft Visual Studio installed along with it's build version

- Other versions of Intel® Parallel Studio XE or Intel® oneAPI already installed on the system

- Installation Log files apart from the one shared

The default path for a log file for a oneAPI installation is: C:\Program Files (x86)\Intel\oneAPI\logs

The default path for a log file for a Parallel Studio XE installation is: %temp%\pset_tmp_PSXE<version>_<username>

We would like to know.

hendrix__marcel · ‎04-12-2023

> - Is the installer an online or an offline package?

I tried both, same result, i.e., hangs on the taskbar without opening a window to let me OK continuing the install.

> - Version of Microsoft Visual Studio installed along with it's build version

Microsoft Visual Studio Community 2022
Version 17.5.3
VisualStudio.17.Release/17.5.3+33516.290
Microsoft .NET Framework
Version 4.8.09032

Installed Version: Community

Visual C++ 2022 00482-90000-00000-AA797
Microsoft Visual C++ 2022

ASP.NET and Web Tools 17.5.318.41597
ASP.NET and Web Tools

Azure App Service Tools v3.0.0 17.5.318.41597
Azure App Service Tools v3.0.0

C# Tools 4.5.0-6.23128.14+651d32d8017cfcc60fcbd67383601fa9a3deb145
C# components used in the IDE. Depending on your project type and settings, a different version of the compiler may be used.

Common Azure Tools 1.10
Provides common services for use by Azure Mobile Services and Microsoft Azure Tools.

Cookiecutter 17.0.22336.2
Provides tools for finding, instantiating and customizing templates in cookiecutter format.

Linux Core Dump Debugging 1.0.9.33414
Enables debugging of Linux core dumps.

Microsoft JVM Debugger 1.0
Provides support for connecting the Visual Studio debugger to JDWP compatible Java Virtual Machines

NuGet Package Manager 6.5.0
NuGet Package Manager in Visual Studio. For more information about NuGet, visit https://docs.nuget.org/

Python - Django support 17.0.22336.2
Provides templates and integration for the Django web framework.

Python - Profiling support 17.0.22336.2
Profiling support for Python projects.

Python with Pylance 17.0.22336.2
Provides IntelliSense, projects, templates, debugging, interactive windows, and other support for Python developers.

Syntax Visualizer 1.0
An extension for visualizing Roslyn SyntaxTrees.

Test Adapter for Boost.Test 1.0
Enables Visual Studio's testing tools with unit tests written for Boost.Test. The use terms and Third Party Notices are available in the extension installation directory.

Test Adapter for Google Test 1.0
Enables Visual Studio's testing tools with unit tests written for Google Test. The use terms and Third Party Notices are available in the extension installation directory.

TypeScript Tools 17.0.20105.2003
TypeScript Tools for Microsoft Visual Studio

Visual Basic Tools 4.5.0-6.23128.14+651d32d8017cfcc60fcbd67383601fa9a3deb145
Visual Basic components used in the IDE. Depending on your project type and settings, a different version of the compiler may be used.

Visual C++ for Linux Development 1.0.9.33414
Visual C++ for Linux Development

Visual F# Tools 17.5.0-beta.23053.5+794b7c259d9646a7eb685dad865aa27da7940a21
Microsoft Visual F# Tools

Visual Studio IntelliCode 2.2
AI-assisted development for Visual Studio.

> - Other versions of Intel® Parallel Studio XE or Intel® oneAPI already installed on the system

VS 2019 is not on the system anymore.

- Installation Log files apart from the one shared

The default path for a log file for a oneAPI installation is: C:\Program Files (x86)\Intel\oneAPI\logs

I had it install on d:\intel ( where the previous oneAPI was )

"Everywhere" found something in C:\Users\marcel\AppData\Local\Temp\intel_oneapi_installer\2023.04.09.22.53.59.758\installer.consoleWriter.intel.oneapi.win.basekit.product,v=2023.1.0-47256.2023.04.09.22.54.01.899927.log

~~~~ contents of that file ~~~~

04/09/2023 22:54:02:099 : 16552 : MESSAGE : C:\Users\marcel\Intel\oneAPI\Installer\installer.exe is run with arguments: --list-components --log-dir C:/Users/marcel/AppData/Local/Temp/intel_oneapi_installer/2023.04.09.22.53.59.758 --product-id intel.oneapi.win.basekit.product --product-ver 2023.1.0-47256 --package-path C:\Users\marcel\w_BaseKit_p_2023.1.0.47256_offline\packages
04/09/2023 22:54:02:099 : 16552 : MESSAGE : Installer executable location is C:\Users\marcel\Intel\oneAPI\Installer\installer.exe, version is 4.3.1.493
04/09/2023 22:54:02:099 : 16552 : MESSAGE : Package manager executable location is C:\Program Files (x86)\Intel\PackageManager\1.0\packagemanager.exe, version is 4.3.1-493
04/09/2023 22:54:02:099 : 16552 : MESSAGE : Product is set to intel.oneapi.win.basekit.product,v=2023.1.0-47256. Mode is set to consoleWriter.

~~~~

The default path for a log file for a Parallel Studio XE installation is: %temp%\pset_tmp_PSXE<version>_<username>

I did have Parallel Studio installed, but had to uninstall and go use OneAPI :

C:\Users\marcel>dir %temp%\pset_tmp_PSXE
Volume in drive C has no label.
Volume Serial Number is A2B4-ECA1

Directory of C:\Users\marcel\AppData\Local\Temp

File Not Found

> We would like to know.

Very much appreciated!

Notes:

1. VS 2022 installed last week.

2. I am on an AMD Ryzen 7 5800X system.

Windows 11 Insider Preview 10.0.22624.1391 (ni_release)

3. Just now tried again, now accepting the default on C: ... same result, no child window.

-marcel

ArpanB_Intel · ‎04-13-2023

Marcel, the build version is compatible. So, that should not be the issue.

Please note that we offer support for hardware platforms that the Intel® oneAPI product supports. These platforms include those that are part of the Intel® Core™ processor family or higher, the Intel® Xeon® processor family, the Intel® Xeon® Scalable processor family, and others which can be found here – https://www.intel.com/content/www/us/en/developer/articles/system-requirements/intel-oneapi-base-toolkit-system-requirements.html

If you wish to use oneAPI on hardware that is not listed on the site above, we encourage you to visit and contribute to the open oneAPI specification - https://www.oneapi.io/spec/

hendrix__marcel · ‎04-14-2023

Dear ArpanB,

> Marcel, the build version is compatible. So, that should not be the issue.

The build version of the installer, of OneAPI, or of VS?

OneAPI is downloaded correctly. According to the log file, the installer starts but encounters a Windows related error after installing files in the target directory. Neither OneAPI or VS comes into play yet, so to me it looks like the Intel installer is not compatible with the Windows 11 build, or more precise: Windows 11 is not compatible with the Intel installer.

> Please note that we offer support for hardware platforms that the Intel® oneAPI product supports.

Understood, I very much appreciate the problem was being looked at all.

> If you wish to use oneAPI on hardware that is not listed on the site above, we encourage you to visit and contribute to the open oneAPI > specification - https://www.oneapi.io/spec/

Regrettably, that means I must get my numeric solvers working with comparable AMD libraries first.

-marcel

ArpanB_Intel · ‎04-17-2023

Marcel, you could also try the installation on Intel® supported architecture so that we can support on your issue. Unfortunately, Intel® will not be able to support issues encountered on unsupported platforms.

hendrix__marcel · ‎04-17-2023

Thanks Arpan,

I will use OneAPI on my HP Z840 workstation as soon as I have figured out how to install Windows 11 on it.

ArpanB_Intel · ‎04-18-2023

Marcel, thank you for the update.

If you have any further queries, please post a new question as this thread will no longer be monitored by Intel®.