oneAPI Registration, Download, Licensing and Installation
Support for Getting Started questions related to download, Installation and licensing for Intel oneAPI Toolkits and software development tools.
1380 Discussions

Parallel Studio XE 2020 installation failing

ParallelStudioXE
Beginner
1,925 Views

I have installed Microsoft "Visual Studio Community 2019 (16.3.7)" upon that trying to install Parallel Studio XE 2020 update 4. It just exiting an installation after some steps of installation. Could you please advise. 

0 Kudos
7 Replies
ArpanB_Intel
Moderator
1,897 Views

Hi Rakesh, please share the below information with us:


- OS build on which you are installing the software

- Is the installer an online or an offline package?

- Other versions of Intel® Parallel Studio XE or Intel® oneAPI already installed on the system

- Screenshots of the error screen

- Installation Log files.

The default path for a log file for a oneAPI installation is: C:\Program Files (x86)\Intel\oneAPI\logs

The default path for a log file for a Parallel Studio XE installation is: %temp%\pset_tmp_PSXE<version>_<username>


0 Kudos
ParallelStudioXE
Beginner
1,882 Views

- OS build on which you are installing the software -  Windows 10.

- Is the installer an online or an offline package? – Offline

- Other versions of Intel® Parallel Studio XE or Intel® oneAPI already installed on the system  -  In the new machine trying to install

- Screenshots of the error screen – No screenshot just installation disappears

- Installation Log files.

The default path for a log file for a oneAPI installation is: C:\Program Files (x86)\Intel\oneAPI\logs  - I don’t see Intel folder itself.

The default path for a log file for a Parallel Studio XE installation is: %temp%\pset_tmp_PSXE<version>_<username>

The exe which we are trying to install - parallel_studio_xe_2020_update4_composer_edition_setup.exe

0 Kudos
ArpanB_Intel
Moderator
1,861 Views

Rakesh, we checked the compatibility maps for Intel® Parallel Studio XE 2020 Update 4. Intel® Parallel Studio XE 2020 Update 4 is supported with VS 2017 15.9 and VS 2019 16.7.2. Thus, we will suggest you to install a VS build compatible with the compiler suite.


For more information, please click here: https://www.intel.com/content/www/us/en/developer/articles/reference-implementation/intel-compilers-compatibility-with-microsoft-visual-studio-and-xcode.html


0 Kudos
ParallelStudioXE
Beginner
1,813 Views

I have installed "Microsoft Visual Studio Community 2019" as a dependency for Parallel Studio XE 2020 Update 4. Still no luck installation disappear when the at this screen installer exits.at this screen installer exits.

0 Kudos
ParallelStudioXE
Beginner
1,813 Views

Could you please schedule call\meeting to discuss on the issue.?

0 Kudos
ArpanB_Intel
Moderator
1,778 Views

Rakesh, unfortunately the support for this product does not include call or remote support.


Please share the build version of the Visual Studio 2019 you have installed. If it is not compatible(VS 2019 16.7.2) with the Intel® compiler, the installation and subsequent integration will fail.


We would like to know.


0 Kudos
ArpanB_Intel
Moderator
1,723 Views

Rakesh, unfortunately we were unable to hear back from you.


If you have any further queries, please post a new question as this thread will no longer be monitored by Intel®.


0 Kudos
Reply