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Hi Soumya,
We appreciate your support last time.
But there's another problem.
There is a problem if I try to reinstall and re-certify based on the information you provided by the company.
So I ask you to confirm one thing.
Access to the site below is normal in our company.
https://lemcenter.intel.com/products/
However, if I press the sign-in or sign-up button, the domain I accessed will be changed to https://consumer.intel.com/.
Then I can't access the domain in our company.
So please check if the site is blocking our company's IP below.
Authorized IP of Samsung Heavy Industries
203.241.147.32
203.241.147.33
203.241.147.60
203.241.147.61
203.241.147.62
Please check this and send us a reply at your earliest convenience.
Thank you in advance.
Best regards.
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Hi Taegoo, are you using any VPN to connect to the website?
We would like to know.
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Hello Arpan,
We can't use VPN because of company security.
Do I need to use VPN because our company's IP is blocked on the website?
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Taegoo, you can try accessing the site using a VPN. You can also clear the cache and cookies of your browser and try again. When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.
We would like to know.
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Taegoo, unfortunately we were unable to hear back from you.
If you have any further queries, please post a new question as this thread will no longer be monitored by Intel®.
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