Hi Ishai, the turn around time for the first contact is different for different Intel® products. Generally, it is around 24 business hours from the moment of raising a request.
For more information, visit here> https://www.intel.com/content/www/us/en/developer/get-help/faq-priority-support.html
Hi Ishai, unfortunately we were unable to hear back from you.
If you have any further queries, please post a new question as this thread will no longer be monitored by Intel®.