Unable to install OneAPI due to unresolved issues

[scofieldlin]

Dear Intel OneAPI developer and user,

I accidentally deleted the folder that contains my old oneapi (2021.3) and .sh files, and when I install new oneapi (2022), it says 

====

  Software Pre-requisite Check | Intel® oneAPI Base Toolkit

--------------------------------------------------------------------------------

  There are one or more unresolved issues based on your system configuration and

   component selection

  You can resolve all the issues without exiting the installer and re-check, or

  you can exit, resolve the issues, and then run the Installation again.

    Critical Pre-requisites:

    (Must be resolved before Installation can begin)

      Another program is being installed.

      Wait until that installation is complete, and then try installing this software again.

=======

Could you help me out? I have deleted all possible files including the "." files, but the issue is still existing. 

Seemly like the configuration is hidden somewhere, but I couldn't find it. I have seen this website (https://www.intel.com/content/www/us/en/develop/documentation/installation-guide-for-intel-oneapi-toolkits-linux/top/uninstall-oneapi-toolkits-and-components.html), but didn't work. Sorry for the trouble, I should properly uninstall it instead of directly deleting all related folders.

Thank you in advance for your help!

[ArpanB_Intel]

Hi Xiaobo, could you try the below steps:

• Press Windows key + R
• In the dialog box, type: msconfig and press Enter

It should open the System Configuration Utility Tool.

• Go to the Services tab
• Click Disable all option at the bottom
• Click Apply then OK

If you are prompted to restart the system, please do it. Once that is done, try proceeding to install the Intel® oneAPI Base Toolkit again.

[scofieldlin]

Hi Arpan,

Thank you so much for your response! I am actually using CentOS on remote, which I don't have any visualized format, could you help instruct me how to do that in CentOS using command line?

Much appreciate it!

Best,

Xiaobo

[scofieldlin · Accepted solution]

Hi Arpan,

Just an update: I used the command, top, to kill my processes, and the oneapi is starting to work! Thank you so much for giving me good points!

[ArpanB_Intel]

Xiaobo, thank you for sharing the update. We are glad that your issue has been resolved.

If you have any further queries, please post a new question as this thread will no longer be monitored by Intel®.