Unable to rehost license file

[rjepperson]

https://community.intel.com/t5/oneAPI-Registration-Download/Unable-to-rehost-license-file/m-p/1675567#M8872

I was not quick enough in my post above for the private message. Would you please look at my question below and send me another message.

I have the below licenses I am trying to rehost. After updating the host information and clicking on the "Rehost/Regenerate license" button, I receive the following error: "Please fill in the mandatory details".

2 x Intel® Parallel Studio XE Cluster Edition for Linux* 2020

Please advised what I can do to resolve this?

Thanks!

[Deeksha_S_Intel]

Hi Riley, we have sent you a private message. Kindly check your inbox.

[rjepperson]

FYI for anyone that stumbles upon this, Intel is unable to rehost any old licenses unless you have priority support. I saw other tickets asking this and thought maybe they did it on a case by case basis but that is untrue.

"Kindly be informed that support for rehosting the license is available only to users who have an active Priority Support."

[Deeksha_S_Intel]

Hi Riley, we have sent you a private message. Kindly check your inbox.

If you have any further queries, please post a new question, as this thread will no longer be monitored by Intel®.