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VTune upgrade from 2023.0.0 to 2023.1.0 fails

TerryX
Beginner
512 Views

As the first step, when the installer tries to uninstall version 2023.0.0, it failed with the following error message (Same error msg when try to uninstall 2023.0.0 manually):

05/10/2023 09:07:55:262 : 57004 : MESSAGE : Starting execution of operation 'intel.oneapi.win.vtune,v=2023.0.0-25541'.
05/10/2023 09:08:14:324 : 57004 : ERROR : Removal of component has failed.
Component id: intel.oneapi.win.vtune, name: Intel® VTune(TM) Profiler, version: 2023.0.0-25541.
During the execution of the application 'C:\Program Files (x86)\Intel\oneAPI\vtune\2023.0.0\bin64\amplxe-gpuetwreg.exe' with arguments '-u -v' errors were received:
No need to unset the keys

Registry keys were not unset

Error: Sequence execution failed.

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ArpanB_Intel
Moderator
460 Views

Hi Lin, please share the below information with us:



- OS build on which you are installing the software

- Is the installer an online or an offline package?

- Version of Microsoft Visual Studio installed along with it's build version

- Other versions of Intel® Parallel Studio XE or Intel® oneAPI already installed on the system

- Screenshots of the error screen

- Installation Log files.

The default path for a log file for a oneAPI installation is: C:\Program Files (x86)\Intel\oneAPI\logs

The default path for a log file for a Parallel Studio XE installation is: %temp%\pset_tmp_PSXE<version>_<username>


We would like to know.


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ArpanB_Intel
Moderator
419 Views

Lin, unfortunately we were unable to hear back from me.



If you have any further queries, please post a new question as this thread will no longer be monitored by Intel®.


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