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access to my product and license management from the web portal

mikael1
Beginner
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After the os update (from RHEL 7.7 to RHEL 7.9) on our server, the license server fails to run correctly for our Intel® Parallel Studio XE Composer Edition for Fortran and C++ Linux product.

 

$ tail -f  /opt/intel/licenseserver/lm.log
 9:28:26 (INTEL) (@INTEL-SLOG@) Host used in license file: vision
 9:28:26 (INTEL) (@INTEL-SLOG@) HostID node-locked in license file: ...
 9:28:26 (INTEL) (@INTEL-SLOG@) HostID of the License Server: "..."
 9:28:26 (INTEL) (@INTEL-SLOG@) Running on Hypervisor: Not determined - treat as Physical
 9:28:26 (INTEL) (@INTEL-SLOG@) ===============================================
 9:28:26 (INTEL) No valid hostids, exiting
 9:28:26 (INTEL) EXITING DUE TO SIGNAL 34 Exit reason 2
 9:28:26 (lmgrd) INTEL exited with status 34 (Invalid host)
 9:28:26 (lmgrd) Please correct problem and restart daemons

 

 I would like to regenerate the new license file according to the new hostid after the os update, but unfortunately, my intel account seems to have lost the already registered product.

 

Best regards

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