oneAPI Registration, Download, Licensing and Installation
Support for Getting Started questions related to download, Installation and licensing for Intel oneAPI Toolkits and software development tools.

no download possible

jansson
Beginner
981 Views

I can not download any Intel products I have Entitlements for.

 

I log in and find:

https://lemcenter.intel.com/productDownload
 > Intel® oneAPI Base and HPC Toolkit (Single-Node) 
  > Windows
   > Intel® oneAPI Threading Building Blocks for Windows*

Clicking link, and spinning for a while, It only gives me:
There is no download versions for the product

          ...it is same result for all other links as well...

 

How should we download products we bought license for ?

And how do I manage to reach the priority support I believe I should have access to?

 

Regards,

Magnus

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4 Replies
Soumya_M_Intel
Moderator
935 Views

Hi Magnus,


Thanks for posting your concern on the forum. We apologize for the delay. However, we appreciate your patience. Since Intel® is migrating the customer's sign-in and licensing process to Intel® Azure, we are facing a technical backend issue. We apologize for the inconvenience caused. However, our internal team is working on fixing this issue as soon as possible. 


Please wait for 2-3 business days. We will get back to you as soon as we have it fixed.


Hope you have a nice day ahead!

 

Regards,

Soumya


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Soumya_M_Intel
Moderator
875 Views

Hi Magnus,


Thanks for your patience. We are checking with our internal team on the backend issue. We will get back to you as soon as we have it resolved. Please wait for 2-3 business days.


Hope you have a nice day ahead!


Regards,

Soumya


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ArpanB_Intel
Moderator
747 Views

Magnus, please click here: Intel® Registration Center - User Portal, and register your email address. Once that is done, you should be able to see the product and download the software.


We would like to know.


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ArpanB_Intel
Moderator
716 Views

Magnus, unfortunately we were unable to hear back to you.


If you have any further queries, please post a new question as this thread will no longer be monitored by Intel®.


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