oneAPI installer window not visible when multiple monitors are used

[Josh_2023]

I am attempting to run the installer for OneAPI Base kit on Windows 10. I have downloaded "w_BaseKit_p_2023.2.0.49396_offline.exe" and clicked it to run. The program goes through its self-extraction process, and then asks for my administrator privilege. When that is done, I can see an icon on the taskbar, but no actual installer window on my screen.

If I press "Alt-Tab", I can see a dialog box with the text "Installer will check your system requirements and launch automatically. Click Continue to begin." However, I have no way to click "continue", as the window is somewhere offscreen.

The usual tricks in Windows don't appear to work:

• Right click on the taskbar and select "cascade windows" = no
• Shift+right-click on the taskbar icon and choose "move" = I get an arrow cursor, but no ability to move the window
• Disconnect external displays and force reorganization of the windows = no effect.

This problem occurs with both the online isntaller and the offline installer.

Disconnecting all external displays and using only the built-in laptop display allows successful installation.

My system properties:

Edition Windows 10 Enterprise
Version 22H2
Installed on ‎7/‎28/‎2023
OS build 19045.3271
Experience Windows Feature Experience Pack 1000.19041.1000.0

Processor 13th Gen Intel(R) Core(TM) i7-13800H 2.50 GHz
Installed RAM 32.0 GB (31.6 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Visual Studio properties:

Microsoft Visual Studio Community 2022
Version 17.6.5
VisualStudio.17.Release/17.6.5+33829.357
Microsoft .NET Framework
Version 4.8.09037

Installed Version: Community

Visual C++ 2022 00482-90000-00000-AA158
Microsoft Visual C++ 2022

ASP.NET and Web Tools 17.6.326.62524
ASP.NET and Web Tools

Azure App Service Tools v3.0.0 17.6.326.62524
Azure App Service Tools v3.0.0

C# Tools 4.6.0-3.23259.8+c3cc1d0ceeab1a65da0217e403851a1e8a30086a
C# components used in the IDE. Depending on your project type and settings, a different version of the compiler may be used.

Common Azure Tools 1.10
Provides common services for use by Azure Mobile Services and Microsoft Azure Tools.

Cookiecutter 17.0.23087.1
Provides tools for finding, instantiating and customizing templates in cookiecutter format.

Microsoft JVM Debugger 1.0
Provides support for connecting the Visual Studio debugger to JDWP compatible Java Virtual Machines

NuGet Package Manager 6.6.0
NuGet Package Manager in Visual Studio. For more information about NuGet, visit https://docs.nuget.org/

Python - Django support 17.0.23087.1
Provides templates and integration for the Django web framework.

Python - Profiling support 17.0.23087.1
Profiling support for Python projects.

Python with Pylance 17.0.23087.1
Provides IntelliSense, projects, templates, debugging, interactive windows, and other support for Python developers.

Test Adapter for Boost.Test 1.0
Enables Visual Studio's testing tools with unit tests written for Boost.Test. The use terms and Third Party Notices are available in the extension installation directory.

Test Adapter for Google Test 1.0
Enables Visual Studio's testing tools with unit tests written for Google Test. The use terms and Third Party Notices are available in the extension installation directory.

TypeScript Tools 17.0.20329.2001
TypeScript Tools for Microsoft Visual Studio

Visual Basic Tools 4.6.0-3.23259.8+c3cc1d0ceeab1a65da0217e403851a1e8a30086a
Visual Basic components used in the IDE. Depending on your project type and settings, a different version of the compiler may be used.

Visual F# Tools 17.6.0-beta.23174.5+0207bea1afae48d9351ac26fb51afc8260de0a97
Microsoft Visual F# Tools

Visual Studio IntelliCode 2.2
AI-assisted development for Visual Studio.

[ArpanB_Intel]

Hi Joshua, could you disable the 3D acceleration on your system and try running the installer again?

We would like to know.

[ArpanB_Intel]

Joshua, unfortunately we were unable to hear back from you.

If you have any further queries, please post a new question as this thread will no longer be monitored by Intel®.