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vtune -collect platform-profiler Error: An unexpected error has occurred.

侯玉山
Novice
445 Views

Hello, I encountered such an error when executing VTune - collect platform profiler

 

This is the command I execute on the command line:

[root@c1 latest]# vtune -collect platform-profiler -data-limit=20 --duration 60 -r ./01platform_profiler
Warning: PMU counter(s) [GP0 ] is/are already in use by other software and the data collected on these counter(s) may be incorrect
vtune: Collection started. To stop the collection, either press CTRL-C or enter from another console window: vtune -r ./01platform_profiler -command stop.
vtune: Error: An unexpected error has occurred. Our apologies for this inconvenience. Please gather a description of the steps leading up to the problem and contact Intel customer support.
vtune: Collection detached.
vtune: Collection stopped.
vtune: Platform Profiler report is not available from the command line. To view the result, use VTune Profiler Graphical Interface.

 

0 Kudos
9 Replies
侯玉山
Novice
426 Views

And when I changed to VPP collect start collection, I encountered this problem:

 

[root@c2 collector]# vpp-collect start -d ./1015_vpp_dir
Traceback (most recent call last):
File "/usr/bin/dstat", line 30, in <module>
from pcp import pmapi, pmconfig
ModuleNotFoundError: No module named 'pcp'
Traceback (most recent call last):
File "/usr/bin/dstat", line 30, in <module>
from pcp import pmapi, pmconfig
ModuleNotFoundError: No module named 'pcp'
Traceback (most recent call last):
File "/usr/bin/dstat", line 30, in <module>
from pcp import pmapi, pmconfig
ModuleNotFoundError: No module named 'pcp'
Traceback (most recent call last):
File "/usr/bin/dstat", line 30, in <module>
from pcp import pmapi, pmconfig
ModuleNotFoundError: No module named 'pcp'
Traceback (most recent call last):
File "/usr/bin/dstat", line 30, in <module>
from pcp import pmapi, pmconfig
ModuleNotFoundError: No module named 'pcp'
Traceback (most recent call last):
File "/usr/bin/dstat", line 30, in <module>
from pcp import pmapi, pmconfig
ModuleNotFoundError: No module named 'pcp'
Traceback (most recent call last):
File "/usr/bin/dstat", line 30, in <module>
from pcp import pmapi, pmconfig
ModuleNotFoundError: No module named 'pcp'
Traceback (most recent call last):
File "/usr/bin/dstat", line 30, in <module>
from pcp import pmapi, pmconfig
ModuleNotFoundError: No module named 'pcp'
Traceback (most recent call last):
File "/usr/bin/dstat", line 30, in <module>
from pcp import pmapi, pmconfig
ModuleNotFoundError: No module named 'pcp'

WARNING: Intel Persistent Memory devices could not be detected by PMWatch.
For more details, see /root/vpp-collect.log

Traceback (most recent call last):
File "/usr/bin/dstat", line 30, in <module>
from pcp import pmapi, pmconfig
ModuleNotFoundError: No module named 'pcp'
Collection aborted.

 

I installed PCP according to the log, but I found that the PCP module can not be installed simply. I don't know why.

 

thanks for your help.

 

AthiraM_Intel
Moderator
389 Views

Hi,


Thank you for posting in Intel Communities.


Could you please share your OS details and the VTune version?


We are able to reproduce the issue "vtune: Error: An unexpected error has occurred" using VTune version 2021.8 in Ubuntu 18.04.



Thanks,


侯玉山
Novice
372 Views

hi,JananiC_Intel:

 

Here are the machine information and VTune version information I collected:

 

uname -a  --->  Linux c1 4.18.0-240.15.1.el8_3.x86_64 #1 SMP Mon Mar 1 17:16:16 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux

 

cat /proc/version -----> Linux version 4.18.0-240.15.1.el8_3.x86_64 (mockbuild@kbuilder.bsys.centos.org) (gcc version 8.3.1 20191121 (Red Hat 8.3.1-5) (GCC)) #1 SMP Mon Mar 1 17:16:16 UTC 2021

 

cat /etc/issue ------->

\S
Kernel \r on an \m

 

cat /etc/redhat-release ------>

CentOS Linux release 8.4.2105

 

cpuinfo -------->

Intel(R) processor family information utility, Version 2021.4 Build 20210831 (id: 758087adf)
Copyright (C) 2005-2021 Intel Corporation. All rights reserved.

===== Processor composition =====
Processor name : Intel(R) Xeon(R) Gold 6330N
Packages(sockets) : 2
Cores : 56
Processors(CPUs) : 112
Cores per package : 28
Threads per core : 2

===== Processor identification =====
Processor Thread Id. Core Id. Package Id.
0 0 0 0
1 0 1 0
2 0 2 0
3 0 3 0
4 0 4 0
5 0 5 0
6 0 6 0
7 0 7 0
8 0 8 0
9 0 9 0
10 0 10 0
11 0 11 0
12 0 12 0
13 0 13 0
14 0 14 0
15 0 15 0
16 0 16 0
17 0 17 0
18 0 18 0
19 0 19 0
20 0 20 0
21 0 21 0
22 0 22 0
23 0 23 0
24 0 24 0
25 0 25 0
26 0 26 0
27 0 27 0
28 0 0 1
29 0 1 1
30 0 2 1
31 0 3 1
32 0 4 1
33 0 5 1
34 0 6 1
35 0 7 1
36 0 8 1
37 0 9 1
38 0 10 1
39 0 11 1
40 0 12 1
41 0 13 1
42 0 14 1
43 0 15 1
44 0 16 1
45 0 17 1
46 0 18 1
47 0 19 1
48 0 20 1
49 0 21 1
50 0 22 1
51 0 23 1
52 0 24 1
53 0 25 1
54 0 26 1
55 0 27 1
56 1 0 0
57 1 1 0
58 1 2 0
59 1 3 0
60 1 4 0
61 1 5 0
62 1 6 0
63 1 7 0
64 1 8 0
65 1 9 0
66 1 10 0
67 1 11 0
68 1 12 0
69 1 13 0
70 1 14 0
71 1 15 0
72 1 16 0
73 1 17 0
74 1 18 0
75 1 19 0
76 1 20 0
77 1 21 0
78 1 22 0
79 1 23 0
80 1 24 0
81 1 25 0
82 1 26 0
83 1 27 0
84 1 0 1
85 1 1 1
86 1 2 1
87 1 3 1
88 1 4 1
89 1 5 1
90 1 6 1
91 1 7 1
92 1 8 1
93 1 9 1
94 1 10 1
95 1 11 1
96 1 12 1
97 1 13 1
98 1 14 1
99 1 15 1
100 1 16 1
101 1 17 1
102 1 18 1
103 1 19 1
104 1 20 1
105 1 21 1
106 1 22 1
107 1 23 1
108 1 24 1
109 1 25 1
110 1 26 1
111 1 27 1
===== Placement on packages =====
Package Id. Core Id. Processors
0 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27 (0,56)(1,57)(2,58)(3,59)(4,60)(5,61)(6,62)(7,63)(8,64)(9,65)(10,66)(11,67)(12,68)(13,69)(14,70)(15,71)(16,72)(17,73)(18,74)(19,75)(20,76)(21,77)(22,78)(23,79)(24,80)(25,81)(26,82)(27,83)
1 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27 (28,84)(29,85)(30,86)(31,87)(32,88)(33,89)(34,90)(35,91)(36,92)(37,93)(38,94)(39,95)(40,96)(41,97)(42,98)(43,99)(44,100)(45,101)(46,102)(47,103)(48,104)(49,105)(50,106)(51,107)(52,108)(53,109)(54,110)(55,111)

===== Cache sharing =====
Cache Size Processors
L1 48 KB (0,56)(1,57)(2,58)(3,59)(4,60)(5,61)(6,62)(7,63)(8,64)(9,65)(10,66)(11,67)(12,68)(13,69)(14,70)(15,71)(16,72)(17,73)(18,74)(19,75)(20,76)(21,77)(22,78)(23,79)(24,80)(25,81)(26,82)(27,83)(28,84)(29,85)(30,86)(31,87)(32,88)(33,89)(34,90)(35,91)(36,92)(37,93)(38,94)(39,95)(40,96)(41,97)(42,98)(43,99)(44,100)(45,101)(46,102)(47,103)(48,104)(49,105)(50,106)(51,107)(52,108)(53,109)(54,110)(55,111)
L2 1 MB (0,56)(1,57)(2,58)(3,59)(4,60)(5,61)(6,62)(7,63)(8,64)(9,65)(10,66)(11,67)(12,68)(13,69)(14,70)(15,71)(16,72)(17,73)(18,74)(19,75)(20,76)(21,77)(22,78)(23,79)(24,80)(25,81)(26,82)(27,83)(28,84)(29,85)(30,86)(31,87)(32,88)(33,89)(34,90)(35,91)(36,92)(37,93)(38,94)(39,95)(40,96)(41,97)(42,98)(43,99)(44,100)(45,101)(46,102)(47,103)(48,104)(49,105)(50,106)(51,107)(52,108)(53,109)(54,110)(55,111)
L3 42 MB (0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,56,57,58,59,60,61,62,63,64,65,66,67,68,69,70,71,72,73,74,75,76,77,78,79,80,81,82,83)(28,29,30,31,32,33,34,35,36,37,38,39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,84,85,86,87,88,89,90,91,92,93,94,95,96,97,98,99,100,101,102,103,104,105,106,107,108,109,110,111)

 

VTune version :  2021.6.0

 

Thanks.

侯玉山
Novice
319 Views

hi,

 

Through your support, the previous problems have been solved and the collection can run successfully. However, when I view the collection results, I can't see the collected data.

Then I use the VPP collect start command to collect. After collection, I check the vpp-collect.log file and report this error:

ipmwatch: error while loading shared libraries: libsafec-3.3.so.3: cannot open shared object file: No such file or directory

Is this "libsafe-3.3. So. 3" dependent on a module of oneapi, Can I import from a module.

 

thank you

AthiraM_Intel
Moderator
287 Views

Hi,


Could you please share the result folder and the complete log file?


Also share the sample reproducer and the exact steps to reproduce this error.



Thanks.


侯玉山
Novice
230 Views

Hi,

I used the following steps to perform the collection:

module load vtune/2021.8.0-nda

source vtune/2021.8.0-nda/vpp/collecter/vpp-collect-vars.sh

vpp-collect start -c "comment" -d /data/test_for_vtune_dir/1026_vpp-collect_dir/

 

Output on the command line:

[root@c1 collector]# vpp-collect start -c "comment" -d /data/test_for_vtune_dir/1026_vpp-collect_dir/

WARNING: Intel Persistent Memory devices could not be detected by PMWatch.
For more details, see /root/vpp-collect.log

Warning: PMU counter(s) [GP0 GP1 GP2 GP3 GP4 GP5 GP6 GP7 ] is/are already in use by other software and the data collected on these counter(s) may be incorrect
Gathering Platform Profiler collection data. Run vpp-collect stop to finish the collection.
[root@c1 collector]# vpp-collect stop
Collection stopped.
Collection results saved in /data/test_for_vtune_dir/1026_vpp-collect_dir/c1_20211026-1017.tar.gz.

 

vpp-collect.log and   c1_ 20211026-1017.tar.gz I put it in the attachment.

 

Thanks.

 

 

侯玉山
Novice
228 Views

Hi,

 

Sorry, The last vpp-collect.log attachment is the log after collection. The current vpp-collect.log attachment is the log when collection starts.

 

 

Thanks.

AthiraM_Intel
Moderator
215 Views

Hi,

 

We could see that you are using NDA product, please raise the question in priority customer support. Please find the below link to raise the question:

https://www.intel.com/content/www/us/en/developer/get-help/priority-support.html

 

We are closing this thread. If you need any additional information, please post a new question as this thread will no longer be monitored by Intel.

 

Thanks.

 

侯玉山
Novice
175 Views

Hi,

OK, thank you for your help.

 

Thanks.

Reply