Free Fire game freezes on Bluestack Emulator when using intel arc A750 graphics

[Ellison]

Free Fire game freezes on Bluestack Emulator when using intel arc A750 graphics

[DeancR_Intel]

Hi Ellison,

Thank you for posting in the Community!

Please make sure you provide the following basic information when reporting a bug:

1. What is the graphics driver you are using?

• Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
• A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
• You could also test using the latest non-WHQL driver. This driver goes through all Intel quality assurance processes and is safe to use for evaluation.

1. Provide us with the Intel SSU report from your system.

• If you do not wish to submit the SSU report then at least provide us with the following information about your system:
  • Processor make and model.
    • Power Supply make and model.
  • Motherboard make and model.
  • Amount of memory (RAM).
  • Operating System version/build number.

Best regards,

Dean R.

Intel Customer Support Technician

[Ellison]

Hello Dean R, I hope you are doing well. Thanks for the reply. 
I have attached the configuration file that was generated with SSH. 

Free fire games on Bluestack Emulator freezes within a few mins or sometimes seconds when I open the game on Bluestack 5.  Probably I will need to go to support of bluestack for it.
Thanks again for looking into it. 
Kind regards, 

Akash

[DeancR_Intel]

Hi Ellison,

I have noticed that you're on the latest version of the graphics driver. Are there any error messages that pops up upon launching the game?

Best regards,

Dean R.

Intel Customer Support Technician

[Ellison]

No, there are no pop-up messages or errors when I launch and start the Free Fire game on BlueStack 5. But I noticed  from the settings I can turn on hardware acceleration for all the other graphics but not intel arc a750. It shows it doesn't support that. 

Thanks for replying, Dean R.
Kind regards, 
Ellison

[DeancR_Intel]

Hi Ellison,

These are usually the worst kind of bugs as they prevent us from using the application or completing the game.

You can enable the OS to generate logs that can help us debug the issue. Please note the exact graphics driver version used when the dump/log files are generated.

Note: modifying Windows Registry is serious business and can render your OS inoperative. If you follow these instructions Intel won’t be responsible for any outcome.

If you still wish to proceed

1. Open command prompt as Administrator.
2. Run the following commands one at a time:

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting" /v "Disabled" /t REG_DWORD /d "0x1" /f

reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\Windows Error Reporting" /v "Disabled" /t REG_DWORD /d "0x1" /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v "DumpFolder" /t REG_EXPAND_SZ /d "C:\AppCrashDumps" /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v "DumpType" /t REG_DWORD /d "0x2" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl\LiveKernelReports" /v "DeleteLiveMiniDumps" /t REG_DWORD /d "0x0" /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\FullLiveKernelReports" /v SystemThrottleThreshold /t REG_DWORD /d 0 /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\FullLiveKernelReports" /v ComponentThrottleThreshold /t REG_DWORD /d 0 /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\FullLiveKernelReports" /v FullLiveReportsMax /t REG_DWORD /d 10 /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v AlwaysKeepMemoryDump /t REG_DWORD /d 1 /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v "FilterPages" /t REG_DWORD /d "0x1" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v "CrashDumpEnabled" /t REG_DWORD /d "0x1" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v "PagingFiles" /t REG_MULTI_SZ /d "C:\pagefile.sys 17400 17400" /f

1. Restart the computer.
2. Reproduce the crash/hang.
3. After the app or game crashes a new dump file should be created under any of the following folders:

• User-mode Application Crash dump: C:\AppCrashDumps
• Small memory dump file: %SystemRoot%\Minidump (default)
• LiveKernelReports: %SystemRoot%\Windows\LiveKernelReports
• Complete/active memory dump file: %SystemRoot%\MEMORY.DMP (default)
• App-specific dumps: Location is set by the application

1. Upload the dump file in your preferred file sharing system (OneDrive, Google drive, etc.) so it can be shared with Intel Customer Support.

To revert the changes done in the Registry:

1. Run the command prompt as an Administrator.
2. Run the following commands one at a time:

reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting" /v "Disabled" /f

reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\Windows Error Reporting" /v "Disabled" /f

reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v "DumpType" /f

reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v "DumpFolder" /f

reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl\LiveKernelReports" /f

reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\FullLiveKernelReports" /f

reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v AlwaysKeepMemoryDump /f

reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v "FilterPages" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v "CrashDumpEnabled" /t REG_DWORD /d "0x7" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v "PagingFiles" /t REG_MULTI_SZ /d "?:\pagefile.sys" /f

• Restart the computer.

Best regards,

Dean R.

Intel Customer Support Technician

[Ellison]

Hi Dean R, 
Thank you for helping out with it. I have added the dump file that is generated after adding those registry from command prompt and later opening free fire in bluestack 5, after it got freeze I got the dump file.
Here's it: https://drive.google.com/file/d/10cfvYizEwQCjXEDi0ihbzDrvdaUPeoqq/view?usp=sharing

I am currently using the latest graphics driver that is: 32.0.101.6332 version. Please feel free to let me know if you need anything else. Thanks for all the help. 

Kind regards,
Ellison

[DeancR_Intel]

Hi Ellison,

This is an acknowledgement message for your case, do please wait as this concern will be investigated internally to be able to provide a resolution to your request. I will get back to your once I have the necessary information.

Best regards,

Dean R.

Intel Customer Support Technician

[Ellison]

Hi Dean R, 
Thanks a lot for looking into it. Feel free to let me know if you need any other information from me. 

Kind regards,
Ellison

[DeancR_Intel]

Hi Ellison,

To ensure you receive the most specialized assistance, we have a dedicated forum that addresses these specific concerns. Therefore, I will be moving this discussion to our Developing Games Forum. This will allow our knowledgeable community and experts to provide you with timely and accurate solutions.

You can submit a case as well directly to IGCIT GitHub Support if you prefer.

Best regards,

Dean R.

Intel Customer Support Technician

[Ellison]

Hi Dean R, 
Please go ahead and move this discussion to that forum if possible. Thanks a lot. 

Kind regards,
Ellison

[karen_intel]

Hi @Ellison thank you for your report
QQ
Are a user of the BlueStack emulator or are you a developer of the BlueStack emulator?

Thanks a lot

Karen

[Ellison]

Hi Karen, 
nice to meet you. 

I am a user of the Bluestack not a developer of the Bluestack emulator. It just I like to play free fire online with my friends but it get freezes on bluestack very often so I thought maybe the graphics is not compaitible with it. Then I saw all others games that I play on pc are working fine with this graphics card.

Thanks,
kind regards, 
Ellison

[karen_intel]

Thank you for the swift reply @Ellison 

In this case, can you submit a report on the BlueStacks forum for the developer to be aware of this behavior?
This is a forum for developers so, we need access to the mod code to reproduce and isolate the issue with their help and collaboration.
The reason why is because we need to extract the issue from BlueStacks

Could you do that for us please? Also, if there are other users reporting this issue, we need this information directly from the developer as well.

Keep us posted.

Karen

[thedentaku67]

The issue is likely due to driver compatibility. Update your Intel Arc A750 graphics drivers and Bluestacks to the latest versions. If the problem persists, try disabling hardware acceleration in Bluestacks or switching to a different graphics renderer in its settings.