Eis Installation Failing

[Rajnish]

Getting following error while installing eis.This came while installing eis installer.What might be the reason behind this error?Could anybody help me out.

Resolving cmake.org (cmake.org)... 66.194.253.19
Connecting to cmake.org (cmake.org)|66.194.253.19|:443... failed: Connection timed out.
Retrying.

--2020-12-11 07:15:35-- (try: 2) https://cmake.org/files/v3.15/cmake-3.15.0-Linux-x86_64.tar.gz
Connecting to cmake.org (cmake.org)|66.194.253.19|:443... failed: Connection timed out.
Retrying.

--2020-12-11 07:17:48-- (try: 3) https://cmake.org/files/v3.15/cmake-3.15.0-Linux-x86_64.tar.gz
Connecting to cmake.org (cmake.org)|66.194.253.19|:443... failed: Connection timed out.
Retrying.

[WengWai_C_Intel]

hi @Rajnish ,

From the error below, it seem your system having network connectivity issue. Please check and verify your system for the following:

1) if the system network is running behind proxy, configure the proxy to your host system and docker service.

2) Do not run the installation by using root user. This can cause docker network cannot reach out the internet if there is proxy.

If problem persist, it will be good to provide the detail log file from /var/log/esb/Edge_Insights_For_Industrial_v2.3.3 directory.

thanks!

[Snehal_Yesugade]

Hello,

The issue still persists.

We are upgrading to EIS 2.3.3 without root user.

Also, we have set proxies for system and docker as per suggestion in documentation.

Attached are the logs

[WengWai_C_Intel]

Thanks for the info. In this case, you should see the install.log file also generated in  /var/log/esb-cli/Edge_Insights_for_Industrial_2.3.3/eis_installer directory. Can you provide this log file as well?

Besides, it will be good to verify your working directory permission as well since you did using root user to run the installation before. You can check the output for command "ls -l <directory>" for the below directories, these should not be under root as well :

1) Edge_Insights_for_Industrial_2.3.3/IEdgeInsights

2) /var/log/esb-cli/Edge_Insights_for_Industrial_2.3.3/