Realsense D435 Issue

[DarkHorse]

Hello,

My customer has been seeing these issue with the following hardware settings:

1. IPC model: Vecow Industrial PC SPC-5600A (Core i7)  https://www.vecow.com/dispUploadBox/PJ-VECOW/Files/5048.pdf
2. Camera model: Intel Realsense D435
3. USB model: 3.1 A-C Dual Screw Black Newnex Black 5m 2.0 #U3S1A01C12-050 https://www.newnex.com/usb-type-c-cables-legacy.php
4. AMR1: 1x D435 connected to IPC USB port type: 2.0; 1x D435 connected to IPC USB port type: 3.2
5. AMR2: 2x D435 connected to IPC USB port type: 3.2

Ubuntu 18.04.5

Kernel 4.15.0-112-generic

RealSense ROS v2.3.2

LibRealSense v2.50.0

Device FW version: 05.13.00.50

The issues that they are seeing are:

1. 100% hang if loading the DefaultPreset_D435.json file.
2. Occasionally (less than 10%) not able to get data from D435 after a stop-start.
3. Occasionally Ubuntu OS freeze (less than 10%) after a stop-start.
4. Occasionally hang when start camera node in ROS function.

Please advise on this .

Thanks.

[Sahira_Intel]

Hi,

Can you you/your customer please open a thread in the RealSense community and we can certainly help them there. 

Sincerely,

Sahira