I cannot connect to the internet after updating network adapter driver

[AlexL913]

I updated the network adapter driver for Windows 11 Pro MS Surface laptop, and now I cannot connect to the internet. My router is fine; all my other devices are connected. I have tried a variety of troubleshooting options as described on the internet, none work, and rolling back to a previous driver is not an option. Please help.

[AlHill]

Get the proper driver for your surface from Microsoft.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[CarlosAM_INTEL]

Hello, @AlexL913:

Thank you for contacting Intel Embedded Community.

The consultations related to the third-party device mentioned in your communication should be addressed as a reference to the forum stated on the following website:

https://answers.microsoft.com/en-us/surface/forum?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&isFilterExpanded=true&page=1

Best regards,

@CarlosAM_INTEL.

[Forlinx]

It sounds like you're experiencing connectivity issues after updating the network adapter driver on your Windows 11 Pro MS Surface laptop. Since rolling back to a previous driver is not an option, have you tried uninstalling the current driver and then reinstalling it?