[Celestica][carrera][I210] lanconf tool report "HW protection" when flashing new image.

[hello13]

HI,

    Based on V3.30 eeprom/NVM image ,  My company want to modify the MAC address at offset 0x11b(word) and flash older image , but all the actions are failed,please see the following picture.  How to do it ?  3Q

(i210 hardware status :  pin12(NVM/SI) is pulled up .)  

lanconf tool report error

In the BIOS SETUP screen, I210 Mac address is always as "00:00:C0:00:00:00", the MAC address is from the location "word 0x11b" of NVM(it can not be modify by eeprom or Lanconf tool)

[Sazirah]

Hi hello13,

Thank you for posting in Intel Ethernet Communities.

Regarding the issue reported, please be inform that we have our dedicated Intel Embedded team experts in this issue. To get their assistance, you may post the question in Intel Embedded Forum (https://community.intel.com/t5/Embedded-Connectivity/bd-p/embedded-networking-connectivity)

They will assist you further regarding this issue.

Since we unable to provide any assistance regarding this case and you will posting in Intel Embedded Forum, we will proceed with closing this case at our end.

Thank you for using Intel products and services.

Regards,

Sazzy_Intel

[CarlosAM_INTEL]

Hello,  @Sazirah:

Thank you for contacting Intel Embedded Community.

We need to clarify that this forum is not related to an Intel Embedded Platform.

Due to this, the customer request is out of our scope of support.

Please consider this information when you provide the previous suggestion, or transfer any forums to the channel that you mentioned in your previous communication.

Best regards,

@CarlosAM_INTEL.

[hello13]

hello, please see the issue description in the following linker.

https://community.intel.com/t5/Embedded-Connectivity/Celestica-carrera-I210-lanconf-tool-report-quot-HW-protection/m-p/1627824#M5513

[Ragulan_Intel]

Hi hello13,

Thank you for posting in Intel Ethernet Communities.

Thank you for the update. Please wait for our dedicated team to attend to your request. We appreciate your patience.

With this we will move ahead to close this thread and case from Intel Ethernet Communities.

Best regards,

Ragulan_Intel

Intel Customer Support 

[CarlosAM_INTEL]

Hello,  @Ragulan_Intel:

Thank you for contacting Intel Embedded Community.

We need to clarify that this forum is not related to an Intel Embedded Platform, as we mentioned to @Sazirah. 

Due to this, the customer request is out of our scope of support.

Please consider this information when you provide an answer.

Best regards,

@CarlosAM_INTEL.