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Hi,
I bought 2 new Intel NICs - E810-2CQDA2 (WT Part: No.99AL14) & E810-XXVDA2 (WT part No. 978331), and install them in different PCs with OS Ubutu 22. In E810-2CQDA2 PC, I only see one port info in ifconfig & lspci. Is this HW issue? (In E810-XXVDA2 PC, I can see 2 ports info in ifconfig & lspci). Can you recommand which firmware driver can be installed in this ubuntu PC? Thanks
E810-2CQDA2 PC:
svd@svd-iperf-3:~$ ifconfig
enp1s0np0: flags=4099<UP,BROADCAST,MULTICAST> mtu 1500
ether 40:a6:b7:c9:e6:68 txqueuelen 1000 (Ethernet)
RX packets 0 bytes 0 (0.0 B)
RX errors 0 dropped 0 overruns 0 frame 0
TX packets 0 bytes 0 (0.0 B)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
lo: flags=73<UP,LOOPBACK,RUNNING> mtu 65536
inet 127.0.0.1 netmask 255.0.0.0
inet6 ::1 prefixlen 128 scopeid 0x10<host>
loop txqueuelen 1000 (Local Loopback)
RX packets 618 bytes 48080 (48.0 KB)
RX errors 0 dropped 0 overruns 0 frame 0
TX packets 618 bytes 48080 (48.0 KB)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
svd@svd-iperf-3:~$ ethtool -i enp1s0np0
driver: ice
version: 6.2.0-39-generic
firmware-version: 4.30 0x8001be17 1.3429.0
expansion-rom-version:
bus-info: 0000:01:00.0
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes
svd@svd-iperf-3:~$ lspci
00:00.0 Host bridge: Intel Corporation Device a703 (rev 01)
00:01.0 PCI bridge: Intel Corporation Device a70d (rev 01)
00:02.0 VGA compatible controller: Intel Corporation Raptor Lake-S GT1 [UHD Graphics 770] (rev 04)
00:06.0 PCI bridge: Intel Corporation Device a74d (rev 01)
00:0a.0 Signal processing controller: Intel Corporation Device a77d (rev 01)
00:0e.0 RAID bus controller: Intel Corporation Volume Management Device NVMe RAID Controller Intel Corporation
00:14.0 USB controller: Intel Corporation Device 7a60 (rev 11)
00:14.2 RAM memory: Intel Corporation Device 7a27 (rev 11)
00:14.3 Network controller: Intel Corporation Device 7a70 (rev 11)
00:15.0 Serial bus controller: Intel Corporation Device 7a4c (rev 11)
00:15.1 Serial bus controller: Intel Corporation Device 7a4d (rev 11)
00:15.2 Serial bus controller: Intel Corporation Device 7a4e (rev 11)
00:16.0 Communication controller: Intel Corporation Device 7a68 (rev 11)
00:17.0 SATA controller: Intel Corporation Device 7a62 (rev 11)
00:1a.0 PCI bridge: Intel Corporation Device 7a48 (rev 11)
00:1b.0 PCI bridge: Intel Corporation Device 7a40 (rev 11)
00:1c.0 PCI bridge: Intel Corporation Device 7a38 (rev 11)
00:1c.2 PCI bridge: Intel Corporation Device 7a3a (rev 11)
00:1d.0 PCI bridge: Intel Corporation Device 7a30 (rev 11)
00:1f.0 ISA bridge: Intel Corporation Device 7a04 (rev 11)
00:1f.3 Audio device: Intel Corporation Device 7a50 (rev 11)
00:1f.4 SMBus: Intel Corporation Device 7a23 (rev 11)
00:1f.5 Serial bus controller: Intel Corporation Device 7a24 (rev 11)
01:00.0 Ethernet controller: Intel Corporation Ethernet Controller E810-C for QSFP (rev 02) --> Only see one port info
02:00.0 Non-Volatile memory controller: Micron/Crucial Technology P5 Plus NVMe PCIe SSD
06:00.0 Ethernet controller: Intel Corporation Ethernet Controller I226-V (rev 06)
svd@svd-iperf-3:~$
E810-XXVDA2 PC:
svd@svd-iperf-1:~$ ifconfig
enp6s0f0np0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500
inet 192.168.1.222 netmask 255.255.255.0 broadcast 192.168.1.255
inet6 fe80::5813:a3f9:64fa:4a6f prefixlen 64 scopeid 0x20<link>
ether 50:7c:6f:62:fd:f2 txqueuelen 1000 (Ethernet)
RX packets 635 bytes 64778 (64.7 KB)
RX errors 0 dropped 42 overruns 0 frame 0
TX packets 685 bytes 107543 (107.5 KB)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
enp6s0f1np1: flags=4099<UP,BROADCAST,MULTICAST> mtu 1500
ether 50:7c:6f:62:fd:f3 txqueuelen 1000 (Ethernet)
RX packets 0 bytes 0 (0.0 B)
RX errors 0 dropped 0 overruns 0 frame 0
TX packets 0 bytes 0 (0.0 B)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
lo: flags=73<UP,LOOPBACK,RUNNING> mtu 65536
inet 127.0.0.1 netmask 255.0.0.0
inet6 ::1 prefixlen 128 scopeid 0x10<host>
loop txqueuelen 1000 (Local Loopback)
RX packets 1625 bytes 134233 (134.2 KB)
RX errors 0 dropped 0 overruns 0 frame 0
TX packets 1625 bytes 134233 (134.2 KB)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
svd@svd-iperf-1:~$ ethtool -i enp6s0f0np0
driver: ice
version: 6.2.0-39-generic
firmware-version: 4.30 0x8001b891 1.3415.0
expansion-rom-version:
bus-info: 0000:06:00.0
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes
svd@svd-iperf-1:~$ lspci
00:00.0 Host bridge: Intel Corporation Device a703 (rev 01)
00:02.0 VGA compatible controller: Intel Corporation Raptor Lake-S GT1 [UHD Graphics 770] (rev 04)
00:06.0 PCI bridge: Intel Corporation Device a74d (rev 01)
00:0a.0 Signal processing controller: Intel Corporation Device a77d (rev 01)
00:0e.0 RAID bus controller: Intel Corporation Volume Management Device NVMe RAID Controller Intel Corporation
00:14.0 USB controller: Intel Corporation Device 7a60 (rev 11)
00:14.2 RAM memory: Intel Corporation Device 7a27 (rev 11)
00:15.0 Serial bus controller: Intel Corporation Device 7a4c (rev 11)
00:15.1 Serial bus controller: Intel Corporation Device 7a4d (rev 11)
00:15.2 Serial bus controller: Intel Corporation Device 7a4e (rev 11)
00:16.0 Communication controller: Intel Corporation Device 7a68 (rev 11)
00:17.0 SATA controller: Intel Corporation Device 7a62 (rev 11)
00:1a.0 PCI bridge: Intel Corporation Device 7a48 (rev 11)
00:1b.0 PCI bridge: Intel Corporation Device 7a40 (rev 11)
00:1c.0 PCI bridge: Intel Corporation Device 7a38 (rev 11)
00:1c.2 PCI bridge: Intel Corporation Device 7a3a (rev 11)
00:1c.4 PCI bridge: Intel Corporation Device 7a3c (rev 11)
00:1d.0 PCI bridge: Intel Corporation Device 7a30 (rev 11)
00:1f.0 ISA bridge: Intel Corporation Device 7a04 (rev 11)
00:1f.3 Audio device: Intel Corporation Device 7a50 (rev 11)
00:1f.4 SMBus: Intel Corporation Device 7a23 (rev 11)
00:1f.5 Serial bus controller: Intel Corporation Device 7a24 (rev 11)
01:00.0 Non-Volatile memory controller: Micron/Crucial Technology P5 Plus NVMe PCIe SSD
05:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8125 2.5GbE Controller (rev 05)
06:00.0 Ethernet controller: Intel Corporation Ethernet Controller E810-XXV for SFP (rev 02)--> Port 1
06:00.1 Ethernet controller: Intel Corporation Ethernet Controller E810-XXV for SFP (rev 02)---> Port 2
BR,
Leo
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Hello Leo,
Greetings for the day!
As per this case, please help us with below steps to proceed further.
1. Kindly share the SSU logs to proceed further?(please go through this link and share the SSU log)
https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html
2. Kindly confirm is there any error (please share the snap short) or any error?
3. Kindly share where you find one port is active or detecting?
4. Kindly confirm is there any additional issue or have you performed any hardware or software changes?
5. Kindly confirm the driver version you are using?
6. Kindly confirm which Operation system you are using in this system?
Please don't hesitate to ask any further questions in the future.
Feel free to start a new conversation, as this thread will no longer be monitored.
Regards,
Manoranjan Das
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Hi ,
1. ISSU log as attached file. I can't find error.
2. I only find one port B (enp1s0np0) information, and link up. I can't find port A (enp1s0np1) information and can't work, why??
E810-2CQDA2 PC:
$ ifconfig
enp1s0np0: flags=4099<UP,BROADCAST,MULTICAST> mtu 1500
ether 40:a6:b7:c9:e6:68 txqueuelen 1000 (Ethernet)
RX packets 0 bytes 0 (0.0 B)
RX errors 0 dropped 0 overruns 0 frame 0
TX packets 0 bytes 0 (0.0 B)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
lo: flags=73<UP,LOOPBACK,RUNNING> mtu 65536
inet 127.0.0.1 netmask 255.0.0.0
inet6 ::1 prefixlen 128 scopeid 0x10<host>
loop txqueuelen 1000 (Local Loopback)
RX packets 618 bytes 48080 (48.0 KB)
RX errors 0 dropped 0 overruns 0 frame 0
TX packets 618 bytes 48080 (48.0 KB)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
3. Using "lspci" should see NIC hardware information, dual ports should display E810-C for QSFP (rev 02) 2 times, right?
$ lspci
00:00.0 Host bridge: Intel Corporation Device a703 (rev 01)
00:01.0 PCI bridge: Intel Corporation Device a70d (rev 01)
00:02.0 VGA compatible controller: Intel Corporation Raptor Lake-S GT1 [UHD Graphics 770] (rev 04)
00:06.0 PCI bridge: Intel Corporation Device a74d (rev 01)
00:0a.0 Signal processing controller: Intel Corporation Device a77d (rev 01)
00:0e.0 RAID bus controller: Intel Corporation Volume Management Device NVMe RAID Controller Intel Corporation
00:14.0 USB controller: Intel Corporation Device 7a60 (rev 11)
00:14.2 RAM memory: Intel Corporation Device 7a27 (rev 11)
00:14.3 Network controller: Intel Corporation Device 7a70 (rev 11)
00:15.0 Serial bus controller: Intel Corporation Device 7a4c (rev 11)
00:15.1 Serial bus controller: Intel Corporation Device 7a4d (rev 11)
00:15.2 Serial bus controller: Intel Corporation Device 7a4e (rev 11)
00:16.0 Communication controller: Intel Corporation Device 7a68 (rev 11)
00:17.0 SATA controller: Intel Corporation Device 7a62 (rev 11)
00:1a.0 PCI bridge: Intel Corporation Device 7a48 (rev 11)
00:1b.0 PCI bridge: Intel Corporation Device 7a40 (rev 11)
00:1c.0 PCI bridge: Intel Corporation Device 7a38 (rev 11)
00:1c.2 PCI bridge: Intel Corporation Device 7a3a (rev 11)
00:1d.0 PCI bridge: Intel Corporation Device 7a30 (rev 11)
00:1f.0 ISA bridge: Intel Corporation Device 7a04 (rev 11)
00:1f.3 Audio device: Intel Corporation Device 7a50 (rev 11)
00:1f.4 SMBus: Intel Corporation Device 7a23 (rev 11)
00:1f.5 Serial bus controller: Intel Corporation Device 7a24 (rev 11)
01:00.0 Ethernet controller: Intel Corporation Ethernet Controller E810-C for QSFP (rev 02) --> Only see one port info
4. Driver information as below:
$ethtool -i enp1s0np0
driver: ice
version: 1.14.9
firmware-version: 4.50 0x8001d8b4 1.3597.0
expansion-rom-version:
bus-info: 0000:01:00.0
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes
5. If this NIC dual ports connect to each other, I can see two ports link up. But information always show one port, I can't make suer the othee port status, and can't change IP due to I don't know 2nd port's port name"
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Hello LeoChuang,
Greetings for the day!
Kindly help with the below step to proceed further.
Kindly help us with system details, and please share both sides of the new NIC card to proceed further.
Thank you for choosing Intel products and services.
Best Regards,
Manoranjan Das.
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Hi,
My PC is ASUS TUF GAMING Z790-PLUS WIFI, 100G NIC plug in PCIe 5.0 X16 SafeSlot or PCIe4.0 X 16 slot,
OS: svd@svd-iperf-3:~$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 23.10
Release: 23.10
Codename: mantic
I always only see one port. NIC pictures see attached files. Thanks
BR,
Leo
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Hello LeoChuang,
Thanks for sharing the information,
You could check the following link for the latest driver. We would recommend you update the driver and NVM firmware to the latest version.
If the issue still persists, please let us know if you would like to proceed with RMA warranty.
Regards,
Irwan_Intel
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Hi,
I think driver and NVM firmware are the latest version. Right?
Driver information as below:
$ethtool -i enp1s0np0
driver: ice
version: 1.14.9
firmware-version: 4.50 0x8001d8b4 1.3597.0
expansion-rom-version:
bus-info: 0000:01:00.0
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes
BR,
Leo
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Hello LeoChuang,
Thank you for your reply.
As you shared, the Driver and firmware versions seems to be the latest versions.
Kindly let us know if you wish to process the warranty for : E810-2CQDA2 card.
Regards,
Sachin KS
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Hello LeoChuang,
I'd like to follow up if you have any further questions from the previous post?
Regards,
Irwan_Intel
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Hi,
The issue still existed. I'll call help with reseller for RMA. Thanks
BR,
Leo
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Hello LeoChuang,
Thank you for the update.
Since you are reaching out to the reseller for the RMA, we will proceed to close the thread.
If you need further support, please do not hesitate to contact us below:
https://supporttickets.intel.com/s/?language=en_US
Regards,
Hayat_Intel
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