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Problem with Intel(R) Ethernet Controller I226-V on board Asus

KANET_PB
Beginner
368 Views

Hallo, I have problem with Intel(R) Ethernet Controller I226-V. 

I am watching these warnings in the Event Viewer : Intel(R) Ethernet Controller I226-V  Network link is disconnected.

It is  on MB STRIX B760-I GAMING WIFI. The card keeps disconnecting.  I am sending the output from Intel Support Utility and Event LOG windows 10. 

How to solve this problem? Should I complain about the motherboard or it won't help?

 

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5 Replies
Sachinks
Employee
309 Views

Hello KANET_PB,


Thank you for posting in Intel community Forum.


Thank you for the details. May I know if the Ethernet Controller I226-V was built in with the motherboard or was it manually added later?


If you have questions, please let us know. Thank you.


Regards,

Sachin KS


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Pintu
Employee
297 Views

Hi KANET_PB,


Greeting for the day!


We are currently awaiting your response regarding the case. If you have any queries or require further assistance, please feel free to respond on the community post. We are more than happy to assist you.


Thank you for choosing Intel products and services.


Regards,

Manoranjan Das.



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KANET_PB
Beginner
263 Views

Yes, it is part of the ASUS ROG STRIX B760-I GAMING WIFI motherboard as I sent you in the attachment...

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Pintu
Employee
244 Views

Hello KANET_PB

 

Thank you for contacting Intel.

 

We appreciate you reaching out to us regarding the reported issue. As the product was purchased from one of our OEM(Original Equipment Manufacturer) partners, we kindly advise you to contact the OEM's support team for assistance. They will be best equipped to provide support and address any concerns related to the product's warranty coverage.

 

Feel free to reply to this email if you have any further questions or need assistance. We're here to help.

 

Best regards,

Manoranjan.

Intel Customer Support


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Subhashish
Employee
147 Views

Hello KANET_PB,


Greetings!


As we see that the product in question is shipped along with the OEM motherboard ASUS ROG STRIX B760-I GAMING WIFI motherboard. Hence Asus support is best equipped with assisting you with the issue. Also in case it turns out to be a hardware failure then Asus team can even help with a hardware/parts replacement, provided it is under warranty from OEM.


Kindly let us know if you have connected with Asus support once. If there is any other issue, please feel free to write to us.



Regards,

Subhashish_Intel.


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