I225-IT Disappears after Firmware Update with EAT

[FrancescoAmoia]

Hello,

is there a chance to get "FXVL_0D9F_IT_2MB_1.94.bin" firmware file?
Unfortunately I cannot access to direct link into this post.

Thanks!

Francesco

[Ragulan_Intel]

Hello FrancescoAmoia,

Thank you for posting in Intel Community

Before we proceed, let me clarify some details first. Please provide the following information.

1. Are you using an onboard/embedded network card?
2. What is the brand and model of your board?

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days.

Thank you & Best Regards,

Ragulan_Intel

[FrancescoAmoia]

Hello,

thanks for prompt reply.

I'm working trying to solve an important issue on industrial systems (Nuvo 9000 series by Neousys): network speed link with connected Balser cameras (and some consumer lan switches) sometimes is negotiated at 100Mbps instead of 1Gbps. Doing a simple port disable/enable (or lan cable unplug/replug) solve issue, but this is an acceptable solution.

Issue happens randomly on all ports equipped with I225-IT chipset (system has 5 ports with this model, and 1 port with I219-LM, that doesn't show any issue).

I discovered that ports has fw v. 1.85, so I would like to do tests with newer versions, like 1.89 and 1.94.

Just let me know for any further information.

Thanks,

Francesco

[ManoranjanDas]

Hi FrancescoAmoia,

Greetings from Intel!

Thank you for your inquiry regarding the firmware file FXVL_0D9F_IT_2MB_1.94.bin.

Before we proceed, could you please provide the following information to help us assist you better:

1. Could you provide the full system information to help us determine which board you are using with this card?

2. Was this card shipped with the system, or was it added later?

3. Where did you find and download this driver? Please share the link or website details.

If you have any further questions or need additional assistance, please let us know.

Best regards,

Manoranjan.

Intel Customer Support

[FrancescoAmoia]

Hi Manoranjan,
thanks for replying. Here my findings:
1. We are talking about onboard lan ports of this computer (it's equipped with 6 lan ports)
2. As said, they are embedded lan ports
3. I found this thread doing some web search

Just let me know for any question. Hope to get that firmware and do some test.

Thanks for collaboration,
Francesco

[ManoranjanDas]

Hi FrancescoAmoia,

Greetings from Intel!

Thank you for sharing the information.

Based on your query, we were unable to locate the firmware for the Intel® Ethernet Controller I225-IT. Could you please provide the website or link where you downloaded the firmware?

Additionally, we recommend engaging with the embedded community, as they may have the specific information you need regarding this embedded product. You can reach out to them using the following link:

https://community.intel.com/t5/Embedded-Connectivity/bd-p/embedded-networking-connectivity

Thank you for choosing Intel products and services.

Best regards,

Manoranjan

[Ragulan_Intel]

Hi FrancescoAmoia,

Greetings!

Thank you for the update and confirmation. 

Since your network card i225-T is onboard, you need to contact Neousys for the firmware file that you need to update. And also, each board will have different steps on how to update the firmware of the onboard network card.

Just to add, you cannot update the OEM network cards firmware regardless of if it is onboard or a PCIe card using Intel's NVM file, you may damage the card. Same goes with a retail Intel network card, you cannot use the firmware file from an OEM manufacturer.

Below are some steps that can be performed which might resolve your issue.

1) Update the drivers to the latest available version provided by the manufacturer

• Boot to Windows*.
• Go to the download center of the motherboard manufacturer.
• Download the Intel® Gigabit Ethernet Driver's latest driver.

NOTE: Inside the package, you will find the firmware update tool and instructions on how to use it; the update can also be included on the Basic Input/Output System (BIOS) Original equipment manufacturer (OEM). Before installing the Intel I225-V driver, ensure that the Intel I225-V is updated to the latest provided by the OEM via the firmware update tool. After finishing the necessary firmware update, shut down and unplug the power cord, and then reboot the system normally. For more information, refer to the firmware update guide.

• Update the firmware to the latest version.
• Install the latest LAN driver.
• Turn off the power supply (AC).
• Wait for 30 seconds.
• Turn on the power supply and boot to Windows*.
• Go to Device Manager.
• Find the I225 Controller.
• Uninstall all existing drivers.
• Install the latest LAN driver as provided in the download package.

2) Ensure that Energy Efficiency Ethernet settings on the driver and router side (if available) are disabled, by following the steps below:

• Open Device Manager.
• Double-click Network adapters.
• Right-click the network adapter you want, and then click Properties.
• On the Advanced tab, look for Energy Efficient Ethernet (EEE) option and make the appropriate changes you want.

3) Change the following settings from the advanced menu in the controller properties

• Large Send Offload V2 (IPV4)
• TCP Checksum Offload (IPV6)

4) Change Speed/Duplex from Auto-Negotiate to 1.0 Gbps Full Duplex to see if there was a negotiation issue.

5) Uncheck the Power Management option to Allow the computer to turn off this device to save power.

6) Uncheck the Power Management option to Allow this device to wake the computer.

Regards,

Ragulan_Intel

[Ragulan_Intel]

Hi FrancescoAmoia,

Greetings!

We are notifying you that your request will be archived as there are no pending actions from Intel Customer Support.

In the coming days, you may be invited to participate in a survey. Your feedback is highly valued, and we are eager to hear about your experience with our support.

Regards,

Ragulan_Intel