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ThorstenStein
Beginner
525 Views

Using an Intel X710-DA2 Dual 10Gbe SFP+ card on SuperMicro H11SSL-i

Problem: When booting system with SFP+ cables plugged into Intel NIC, error appears during Firmware intialization: "PXE-E0C: Firmware recovery mode detected. Initialization failed." Card is unusable afterwards in OS. Card is initialized fine if no cables are present during boot phase, though. MB has most recent firmware already. Tried various FW versions for Intel card, tried various SFP+ manufacturer (including original Intel, validated for this NIC). Tested Firmware Versions for Intel Card: - v6.01 (initial) - upgrade to v8.40 - downgrade to v7.20 Supecting possible incompatibilities between X710-DA2 and SuperMicro H11SSL-i in general? Kind regards, Thorsten
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17 Replies
CrisselleF_C_Intel
Moderator
509 Views

Hello Thorsten,


Thank you for posting in Intel Ethernet Communities. 


We are sorry to hear that you are experiencing issue with your Intel X710-DA2 Dual 10Gbe SFP+ card. "PXE-E0C: Firmware recovery mode detected. Initialization failed." indicates that the adapter is in firmware recovery mode.


For us to further check on your query, kindly provide the following details.

1. When was the issue first encountered? Is it during initial integration? If no, for how long did the Ethernet worked fine?

2. Is there any software or hardware changes prior to issue?

3. PBA of the adapter. You may refer to the link below on where to find the PBA number. It consist of 6-3 digit number located at the last part of the serial number. This would help us identify if you are using an Original Equipment Manufacturer(OEM) or retail version of Intel Ethernet Adapter.

Identify Your Intel® Network Adapter Model Using PBA Number

https://www.intel.com/content/www/us/en/support/articles/000007022/network-and-i-o/ethernet-products...

4. Just to confirm, does the error appears during POST? 

5. When you also mentioned 'Card is unusable afterwards in OS', does this mean that the card isn't being detected on OS?

6. Can you share the OS you used for our record purposes?


Looking forward to your reply.


Should there be no response from you, I’ll make sure to reach out after 3 business days. 


Best regards,

Crisselle C.

Intel® Customer Support


ThorstenStein
Beginner
467 Views

Hi Crisselle,

thanks for your quick reply!

  1. We encountered the problem during initial integration. Today we tested the network card on an older SuperMicro Board (PCIe 2, no EFI) without any errors.
  2. No.
  3. The PBA is J11367.
  4. The error message appeared during POST with Legacy BIOS PCIe option and EFI PCIe option.
  5. The i40e linux driver show both NICs but "ip link" is unable to configure any interfaces because there are no interfaces available.
    dmesg log:
    # dmesg -T | grep i40e
    [Tue Aug 24 13:33:24 2021] i40e: Intel(R) Ethernet Connection XL710 Network Driver
    [Tue Aug 24 13:33:24 2021] i40e: Copyright (c) 2013 - 2019 Intel Corporation.
    [Tue Aug 24 13:33:28 2021] i40e 0000:61:00.0: Firmware recovery mode detected. Limiting functionality.
    [Tue Aug 24 13:33:28 2021] i40e 0000:61:00.0: Refer to the Intel(R) Ethernet Adapters and Devices User Guide for details on firmware recovery mode.
    [Tue Aug 24 13:33:28 2021] i40e 0000:61:00.0: fw 7.2.60285 api 1.9 nvm 7.20 0x8000794b 1.2585.0 [8086:1572] [8086:0007]
    [Tue Aug 24 13:33:28 2021] i40e 0000:61:00.0: capability discovery failed, err OK aq_err I40E_AQ_RC_EMODE
    [Tue Aug 24 13:33:32 2021] i40e 0000:61:00.1: Firmware recovery mode detected. Limiting functionality.
    [Tue Aug 24 13:33:32 2021] i40e 0000:61:00.1: Refer to the Intel(R) Ethernet Adapters and Devices User Guide for details on firmware recovery mode.
    [Tue Aug 24 13:33:32 2021] i40e 0000:61:00.1: fw 7.2.60285 api 1.9 nvm 7.20 0x8000794b 1.2585.0 [8086:1572] [8086:0000]
    [Tue Aug 24 13:33:32 2021] i40e 0000:61:00.1: capability discovery failed, err OK aq_err I40E_AQ_RC_EMODE​
  6. Debian 11 Bullseye (Kernel 5.11.22-3)

Best regards,
Thorsten

CrisselleF_C_Intel
Moderator
444 Views

Hello Thorsten,


You're welcome. Appreciate your swift response. 


Before we proceed with troubleshooting steps, can you please check below items with Supermicro?

1. Have you tried confirming with Supermicro if Intel X710-DA2 is validated on their motherboard? 

2. Will you be able to check with them if there any known issue with Intel X710-DA2 installed on SuperMicro H11SSL-i? We received query before similar to this one but customer is using Supermicro H12SSW-NT.

https://community.intel.com/t5/Ethernet-Products/X710-Recover-Mode-after-FreeBSD-Update/m-p/1265051#...


Please also check if the Intel X710-DA2 has any Yottamark or BradyID sticker attached on the physical card? If yes, please share the code with us. These stickers are authentication labels. You may refer to link below for more information on YottaMark* and BradyID* Stickers on Intel® Ethernet Adapters

https://www.intel.com/content/www/us/en/support/articles/000007074/ethernet-products/gigabit-etherne...


Once we confirmed that you are using an Intel Retail version of adapter and Supermicro confirmed that there is no known issue and the card is fully validated with their board, we will suggest trying out the steps from link below and refer to the “Firmware Recovery Mode” section of the document for details.

Adapter User Guide for Intel® Ethernet Adapters

https://www.intel.com/content/www/us/en/download/19373/adapter-user-guide-for-intel-ethernet-adapter...


Non-Volatile Memory (NVM) Update Utility for Intel® Ethernet Network Adapter 700 Series

https://www.intel.com/content/www/us/en/download/18190/24769/non-volatile-memory-nvm-update-utility-...


Looking forward to your reply.


We will follow up after 3 business days in case we don't hear from you.


Best regards,

Crisselle C.

Intel Customer Support 


ThorstenStein
Beginner
416 Views

Hi Crisselle,

1. we are in contact with SuperMicro and they send us a custom bios version which unfortunately do not work. We have no information that the board do not support the card.

2. we did't found any comparable reports about problems with this card, the solution from your cited thread is to switch to an older card (x520). We thought about this solution already but like get the newer more powerfull card working.

There is a BradyID Sticker with following ID 911691887650

The driver error Message ist "Firmware recovery mode detected. Limiting functionality.", we waited 10 Minutes but the recovery mode won't disappear. A Reboot also not resolved the Problem. (Bios Post Error message is "PXE-E0C: Firmware recovery mode detected. Initialization failed." )
To clarify, the problem only appears when DAC Cables are plugged in (we tested it with an original Intel DAC cable 603830005 and third party DAC cable).

To the NVM Update, we tested following firmwares

  1. v6.01 (initial)
  2. upgrade to v8.40
  3. downgrade to v7.20

 

Kind regards,
Thorsten

CrisselleF_C_Intel
Moderator
401 Views

Hello Thorsten,


Thank you for prompt reply and trying out the recommended steps.


Please allow us to further investigate this request with our engineers. We will get back to you as soon as possible but no later than 2-3 business days.


Hoping for your kind patience. 


Best regards,

Crisselle C.

Intel Customer Support 


CrisselleF_C_Intel
Moderator
366 Views

Hello Thorsten,


Good day!


Please be informed that we are still checking on your request. Rest assured that we will give you an update as soon as we heard from our engineers but no later than 2-3 business days. 


Thank you for your kind understanding.


Best regards,

Crisselle C.

Intel Customer Support 


CrisselleF_C_Intel
Moderator
330 Views

Hello Thorsten,


We sincerely apologize for the delay and inconvenience that this has brought you. 


We hope you don't mind giving us additional time on this as this request is still under investigation. Rest assured that we will give you an update once we heard from our engineers but no later than 2-3 business days. 


We highly appreciate your patience and cooperation.


Best regards,

Crisselle C.

Intel Customer Support 


ThorstenStein
Beginner
305 Views

Hi Chrisselle,

thanks for the update!

Kind regards,
Thorsten

CrisselleF_C_Intel
Moderator
264 Views

Hello Thorsten,


You're welcome. Appreciate your kind understanding on this matter.


Due to complexity of the issue, we need more time for further checking. We will get back to you as soon as we heard from our engineers but no later than 2-3 business days. 


Again, our sincerest apologies for the delay. 


Best regards,

Crisselle C.

Intel® Customer Support


CrisselleF_C_Intel
Moderator
246 Views

Hello Thorsten,


Apologies for the delay on this matter. 


Kindly refer to below update from our engineering team.


After series of verification, this could be related with X710 adapter card and SuperMicro H11SSL-i compatibility as the issue or the error did not appear when the same card was tested on old SuperMicro motherboard. We highly suggest coordinating again with board manufacturer (Supermicro) to check compatibility issue.

Services and Support

https://www.supermicro.com/en/support


Feel free to let us know if you have additional questions or clarifications. 


Looking forward to your reply.


Should there be no response, I’ll make sure to reach out after 3 business days. 


Best regards,

Crisselle C.

Intel® Customer Support


CrisselleF_C_Intel
Moderator
214 Views

Hello Thorsten,


Good day!


This is just a follow up to check if you read our update. If yes, kindly confirm and let us know if you are able to contact Supermicro for further assistance on this matter. 


If you have questions or clarifications, please do not hesitate to ask.


Awaiting to your reply. 


We will follow up after 3 business days in case we don't hear from you.


Best regards,

Crisselle C.

Intel® Customer Support


ThorstenStein
Beginner
203 Views

Hi Chrissele,

thanks for your furhter inquiry!

We got a replacement card for testing from our disributor but got the same error with the new card.

We also stand in contact with SuperMicro.
They wrote us that there are known issues between x710 cards and SuperMicro Mainboards with AMD CPUs. For their own x710 branded cards they solved some problems through firmware updates for the card. But because this is a Intel branded card, they have no firmware updates.

We informed SuperMicro about the replacement card and the results yesterday.


Are there any posibillities to debug the post boot process of the card to get more detailed logs?

Kind regards,
Thorsten

ghyiou
New User
53 Views

The system restore worked for me. I just recently bought a new gaming laptop and it was working fine but I dont know what happened, maybe I just updated a driver, and then it suddenly gave me the blue screen of death.

CrisselleF_C_Intel
Moderator
195 Views

Hello Thorsten,


Thank you for the update.


Please allow us to forward this update to our engineers and ask for their feedback. We will get back to you as soon as possible but no later than 2-3 business days. 


Hoping for your kind patience. 


Best regards,

Crisselle C.

Intel® Customer Support


CrisselleF_C_Intel
Moderator
142 Views

Hello Thorsten,


I hope you are doing good!


Please be informed that we already re-escalated this request and we are currently waiting for the feedback from our engineering team. We will give you an update as soon as we heard from them but no later than 2-3 business days. 


Thank you for your kind understanding. 


Best regards,

Crisselle C.

Intel® Customer Support


CrisselleF_C_Intel
Moderator
103 Views

Hello Thorsten,


Good day!


This is just an update to inform you that this request is still under investigation. Rest assured that we will give you an update as soon as possible but no later than 2-3 business days. 


Thank you for your kind patience. 


Best regards,

Crisselle C.

Intel® Customer Support


CrisselleF_C_Intel
Moderator
56 Views

Hello Thorsten,


Please accept our sincerest apologies for the delay and inconvenience that this has caused. 


We'd like to inform you that we are still actively working on this issue with our higher level Engineers. We understand your frustration regarding this issue and we are doing our best to sort this out as soon as possible. Rest assured that we will keep you posted and get back to you within 2-3 business days.


Best regards,

Crisselle C.

Intel® Customer Support


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