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OVERKILL
Beginner
438 Views

Windows 10 removes VLAN configuration

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Had this happen on a couple of workstations recently. Both are running recent versions of the Intel drivers/software including the Advanced Services and ProSET. They are configured for two VLAN's and, in each case, after what I assume has been a Windows update, the VLAN configuration is completely removed and has to be re-entered. 

Anybody else experiencing this phenomenon? It's rather annoying. 

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1 Solution
CrisselleF_C_Intel
Moderator
208 Views

Hello OVERKILL,


Apologies for the delay on this matter. Please refer to below details for the update from our engineers.


We regret to inform you that this is an Operating System limitation since Windows 10 does not technically support Intel® Advanced Network Services (Intel® ANS). The only work around is to reconfigure VLANs once done with Windows update. If in case you have further inquires about the Windows validation, you may need to contact Microsoft for further assistance.


Here is the link for the list of Computer Manufacturer Support Websites

https://www.intel.com/content/www/us/en/support/topics/oems.html


Direct link for Microsoft support

https://support.microsoft.com/en-us/surface?ui=en-US&rs=en-US&ad=US


We completely understand why you’d want the VLAN to remain configured every after major Windows update as it is a difficulty to reconfigure VLAN on a multiple workstations and would take your time and effort. Unfortunately, it remains the fact that Microsoft does not support Team and VLAN configuration on Windows 10. As much as we want to assist you, this is already out of our scope. 


Hoping for your kind understanding.


Again, our sincerest apologies for the inconvenience that this has brought. 


Feel free to let us know if you have additional questions or clarifications. 


Awaiting to your reply. 


Should there be no response from you, I’ll make sure to reach out after 3 business days.


Best regards,

Crisselle C.

Intel® Customer Support


View solution in original post

11 Replies
CrisselleF_C_Intel
Moderator
413 Views

Hello OVERKILL,


Thank you for posting in Intel Ethernet Communities. 


We are sorry to hear that you are experiencing issue with your VLAN. For us to investigate the issue, kindly provide the following information.

1. What is the model of your Ethernet adapter and motherboard used?

2. How many systems are affected by this issue?

3. What is the exact build version of your Windows 10 OS?

4. Can you share the current status of your workstations? Do you still encounter issue with your VLAN after reconfiguration?


Looking forward to your reply. 


Should there be no response from you, I’ll make sure to reach out after 3 business days. 


Best regards,

Crisselle C.

Intel® Customer Support


OVERKILL
Beginner
368 Views

Sorry for the delay in response, answers below:

 

1. What is the model of the Ethernet adapter?

 - Intel I217-LM

 

2. How many systems are affected by this issue?

- Two so far, VLAN's have only been configured on a limited number of workstations. 

 

3. What is the exact build version of your Windows 10 OS?

- Windows 10 Pro 20H1

 

4. Can you share the current status of your workstations? Do you still encounter issue with your VLAN after reconfiguration?

- Currently working fine once the VLAN's were re-added in PROSet. 

CrisselleF_C_Intel
Moderator
381 Views

Hello OVERKILL,


Good day!


We'd like to follow up the information we requested for us to proceed checking your query. Feel free to let us know if you have additional questions or clarifications. 


Awaiting to your reply. 


We will follow up after 3 business days in case we don't hear from you. 


Best regards,

Crisselle C.

Intel® Customer Support


CrisselleF_C_Intel
Moderator
340 Views

Hello OVERKILL,


No worries at all, appreciate your reply. 


Please allow us to check on this issue. We will give you an update as soon as possible but no later than 2-3 business days.


Hoping for your kind patience. 


Best regards,

Crisselle C.

Intel® Customer Support


CrisselleF_C_Intel
Moderator
283 Views

Hello OVERKILL,


Apologies for the delay on this matter. 


Please refer to below update from our engineers.


Major Windows 10 updates can cause issues with Intel® Advanced Network Services (Intel® ANS) VLANs and Teams. This is not not a bug or Intel related issue.


The Intel Ethernet Team is responsible for validating and submitting new driver packages to Microsoft for inclusion on Windows Update. Microsoft does not support Team and VLAN configuration on Windows 10. Team and VLAN configuration for Intel Ethernet Adapters on Windows 10 is supported via our Intel® PROSet software. Intel® PROSet is not included on Microsoft Windows Update. Thanks you for being a valued customer.


Feel free to let us know if you have questions or clarifications on this matter. 


Looking forward to your reply. 


Should there be no response, I'll make sure to reach out after 3 business days.


Best regards,

Crisselle C.

Intel® Customer Support


OVERKILL
Beginner
252 Views

Yes, that's what I'd surmised, that an update wiped-out the VLAN config. 

 

Will Intel be working with Microsoft to ensure that in the future, this won't happen? This was something that was never an issue with Windows 7 because it was so static, but now with 10 being this ever-evolving product, things like this can be a significant inconvenience. 

CrisselleF_C_Intel
Moderator
248 Views

Hello OVERKILL,


Thank you for the swift reply. 


Please allow me to re-escalate this request to our engineers. We will get back to you as soon as possible but no later 2-3 business days. 


Thank you for your kind understanding. 


Best regards,

Crisselle C.

Intel® Customer Support


CrisselleF_C_Intel
Moderator
209 Views

Hello OVERKILL,


Apologies for the delay on this matter. Please refer to below details for the update from our engineers.


We regret to inform you that this is an Operating System limitation since Windows 10 does not technically support Intel® Advanced Network Services (Intel® ANS). The only work around is to reconfigure VLANs once done with Windows update. If in case you have further inquires about the Windows validation, you may need to contact Microsoft for further assistance.


Here is the link for the list of Computer Manufacturer Support Websites

https://www.intel.com/content/www/us/en/support/topics/oems.html


Direct link for Microsoft support

https://support.microsoft.com/en-us/surface?ui=en-US&rs=en-US&ad=US


We completely understand why you’d want the VLAN to remain configured every after major Windows update as it is a difficulty to reconfigure VLAN on a multiple workstations and would take your time and effort. Unfortunately, it remains the fact that Microsoft does not support Team and VLAN configuration on Windows 10. As much as we want to assist you, this is already out of our scope. 


Hoping for your kind understanding.


Again, our sincerest apologies for the inconvenience that this has brought. 


Feel free to let us know if you have additional questions or clarifications. 


Awaiting to your reply. 


Should there be no response from you, I’ll make sure to reach out after 3 business days.


Best regards,

Crisselle C.

Intel® Customer Support


View solution in original post

CrisselleF_C_Intel
Moderator
174 Views

Hello OVERKILL,


Good day!


This is just a follow up to check if you read our previous update. If yes, please confirm and let us know if you have additional questions or clarifications on this matter. 


Looking forward to your reply. 


We will follow up after 3 business days in case we don't hear from you. 


Best regards,

Crisselle C.

Intel® Customer Support


OVERKILL
Beginner
148 Views

OK, I guess I'll bring it up with Microsoft.

 

Thanks.

 

CrisselleF_C_Intel
Moderator
126 Views

Hello OVERKILL,


Appreciate your reply.


If no other assistance is needed, please be informed that we will now close this request. Just feel free to post a new question if you may have any other inquiry in the future as this thread will no longer be monitored.


Thank you for choosing Intel and stay safe!


Best regards,

Crisselle C.

Intel® Customer Support


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