Wired network extremely slow the laptops are equipped with integrated network cards I219-LM

[koukim]

Hi Team

Wired network extremely slow the laptops are equipped with integrated network cards I219-LM

Details: During use, the Wired network was extremely slow Whatever the usage

if we compare it with a Laptop equipped with a Realtek Ethernet card (same performance and specifications) the laptop equipped with a Realtek responds much faster.

some network app freeze and also the browser hangs during use. 

I tested with USB - Ethernet adapter on the same unit = no problem

via HP Docking = no pb 

Just when using the integrated network cards I219-LM the slowness appear.

-update last drivers and test with different version  = same issue 

-I have different HP Laptops models with the same Ethernet card present the issue.

please can you check the SSU Report attached and Advise ... 

Thank you in advance 

[Mike_Intel]

Hello koukim,

Thank you for posting in Intel Ethernet Communities. 

For us to further check the issue, please provide the following details.

1. The ssu is not showing your OS. Are you using Windows 10 or 11?
2. You mentioned that you have different HP laptop with the same Ethernet, kindly confirm how may laptops are affected?
3. Can you provide the link of your latest driver?
4. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support Technician

[koukim]

Thank you for your Answer 

1- The OS : Microsoft Windows 10 Professionnel

Version = 10.0.19042
Release = 2009

2- >10 Units, different models of HP laptops (Elitebook, Zbook) 

3- https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110164.exe

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110164.html

4- test on different network same problem

- update windows and Bios and Drivers same issue

- test with differents RH-45 cables same issue

- test with USB to RJ-45 adapter no problem 

- test with HP Docking no problem 

- Finally, you can find the SSU attached regarding the settings of the LAN Card

Best Regrds and Thnks 

[Mike_Intel]

Hello koukim,

Thank you for providing the information that we requested. Regarding the issue, please check this link and follow the steps and update us if recommendations will fix the issue.

https://www.intel.com/content/www/us/en/support/articles/000056817/ethernet-products.html

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support Technician

[Mike_Intel]

Hello koukim,

I hope this message finds you well. I am just checking if you already tried the steps in the link that we provided. Please update us for us to further assist you if needed.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support Technician

[Mike_Intel]

Hello koukim,

I hope you enjoyed your weekend. I am just sending another follow up to check if you tried following the steps in the link that we provided. Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question. 

Thank you and stay safe.

Best regards,

Michael L.

Intel® Customer Support Technician

[Mike_Intel]

Hello koukim,

And also we would like to add, if the issue still after you have tried the recommendations provided in the link, we highly recommend to contact your laptop manufacturer HP as well since the network cards are all embedded and they are the best team who can further support you with issue.

If you need further assistance, please post a new question. 

Thank you and stay safe.

Best regards,

Michael L.

Intel® Customer Support Technician