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X710 Update not available



The i40e driver reports:

i40e 0000:04:00.0: The driver for the device detected an older version of the NVM image than expected. Please update the NVM image.

When I try to update the NVM using NVM Update Utility for Intel (I tried with version 4.42, 4.5 and the latest 5.04), the tool reports 'Update not available'

$lspci -vvv

04:00.0 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

Subsystem: Intel Corporation Ethernet 10G 4P X710 Adapter

Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+

Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR-

Latency: 0

Interrupt: pin A routed to IRQ 32

Region 0: Memory at 9d000000 (64-bit, prefetchable) [size=16M]

Region 3: Memory at 9e018000 (64-bit, prefetchable) [size=32K]

Expansion ROM at 9e100000 [disabled] [size=512K]

Capabilities: [40] Power Management version 3

Flags: PMEClk- DSI+ D1- D2- AuxCurrent=0mA PME(D0+,D1-,D2-,D3hot+,D3cold+)

Status: D0 NoSoftRst+ PME-Enable- DSel=8 DScale=1 PME-

Capabilities: [50] MSI: Enable- Count=1/1 Maskable+ 64bit+

Address: 0000000000000000 Data: 0000

Masking: 00000000 Pending: 00000000

Capabilities: [70] MSI-X: Enable+ Count=129 Masked-

Vector table: BAR=3 offset=00000000

PBA: BAR=3 offset=00001000

Capabilities: [a0] Express (v2) Endpoint, MSI 00

DevCap: MaxPayload 2048 bytes, PhantFunc 0, Latency L0s <512ns, L1 <64us

ExtTag+ AttnBtn- AttnInd- PwrInd- RBE+ FLReset+

DevCtl: Report errors: Correctable- Non-Fatal+ Fatal+ Unsupported+

RlxdOrd+ ExtTag+ PhantFunc- AuxPwr- NoSnoop- FLReset-

MaxPayload 256 bytes, MaxReadReq 512 bytes

DevSta: CorrErr+ UncorrErr- FatalErr- UnsuppReq+ AuxPwr- TransPend-

LnkCap: Port # 0, Speed 8GT/s, Width x8, ASPM L1, Exit Latency L0s <2us, L1 <16us

ClockPM- Surprise- LLActRep- BwNot-

LnkCtl: ASPM Disabled; RCB 64 bytes Disabled- CommClk+

ExtSynch- ClockPM- AutWidDis- BWInt- AutBWInt-

LnkSta: Speed 8GT/s, Width x8, TrErr- Train- SlotClk+ DLActive- BWMgmt- ABWMgmt-

DevCap2: Completion Timeout: Range ABCD, TimeoutDis+, LTR-, OBFF Not Supported

DevCtl2: Completion Timeout: 65ms to 210ms, TimeoutDis-, LTR-, OBFF Disabled

LnkCtl2: Target Link Speed: 2.5GT/s, EnterCompliance- SpeedDis-

Transmit Margin: Normal Operating Range, EnterModifiedCompliance- ComplianceSOS-

Compliance De-emphasis: -6dB

LnkSta2: Current De-emphasis Level: -6dB, EqualizationComplete+, EqualizationPhase1+

EqualizationPhase2+, EqualizationPhase3+, LinkEqualizationRequest-

Capabilities: [e0] Vital Product Data

Product Name: X710 10GbE Controller

Read-only fields:

[V0] Vendor specific: FFV16.5.0

[PN] Part number: DDJKY

[MN] Manufacture ID: 31 30 32 38

[V1] Vendor specific: DSV1028VPDR.VER2.0

[V3] Vendor specific: DTINIC

[V4] Vendor specific: DCM10010391C521010391C532010391C543010391C514020391C525020391C536020391C547020391C518030391C529030391C53A030391C54B030391C51C040391C52D040391C53E040391C54F040391C5

[V5] Vendor specific: NPY4

[V6] Vendor specific: PMTA

[V7] Vendor specific: NMVIntel Corp

[V8] Vendor specific: L1D0

[RV] Reserved: checksum good, 1 byte(s) reserved

Read/write fields:

[Y1] System specific: CCF1


Capabilities: [100 v2] Advanced Error Reporting

UESta: DLP- SDES- TLP- FCP- CmpltTO- CmpltAbrt- UnxCmplt- RxOF- MalfTLP- ECRC- UnsupReq- ACSViol-

UEMsk: DLP- SDES- TLP- FCP- CmpltTO- CmpltAbrt+ UnxCmplt+ RxOF- MalfTLP- ECRC- UnsupReq- ACSViol-

UESvrt: DLP+ SDES+ TLP+ FCP+ CmpltTO+ CmpltAbrt- UnxCmplt- RxOF+ MalfTLP+ ECRC+ UnsupReq- ACSViol-

CESta: RxErr- BadTLP- BadDLLP- Rollover- Timeout- NonFatalErr+

CEMsk: RxErr+ BadTLP+ BadDLLP+ Rollover+ Timeout+ NonFatalErr+

AERCap: First Error Pointer: 00, GenCap+ CGenEn+ ChkCap+ ChkEn+

Capabilities: [140 v1] Device Serial Number 80-17-03-ff-ff-fe-fd-3c

Capabilities: [150 v1] Alternative Routing-ID Interpretation (ARI)

ARICap: MFVC- ACS-, Next Function: 1

ARICtl: MFVC- ACS-, Function Group: 0

Capabilities: [1a0 v1] Transaction Processing Hints

Device specific mode supported

No steering table available

Capabilities: [1b0 v1] Access Control Services

ACSCap: SrcValid- TransBlk- ReqRedir- CmpltRedir- UpstreamFwd- EgressCtrl- DirectTrans-

ACSCtl: SrcValid- TransBlk- ReqRedir- CmpltRedir- UpstreamFwd- EgressCtrl- DirectTrans-

Capabilities: [1d0 v1] # 19

Kernel driver in use: i40e

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5 Replies

Hi adrianf0,



Thank you for contacting Intel.



We would like to request for your adapter details, please answer below:



1. Serial number:


You can find the serial number on a barcode sticker.



2. results of ethtool -i



We look forward to your reply.





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Hi Sandy,

1. Serial number ( I 2 stickers):

DP/N 0DDJKY MY-0DDJKY-12402-552-00LK-A00

3CFDFE027440 032 1815AD H53934-006

2. ethtool -i

driver: i40e

version: 1.5.16

firmware-version: 4.41 0x80001869 0.0.0

bus-info: 0000:05:00.0

supports-statistics: yes

supports-test: yes

supports-eeprom-access: yes

supports-register-dump: yes

supports-priv-flags: yes



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Hi Adrian,



Thank you for your information.



Your adapter is an OEM (original equipment manufacturer) unit. Base on the part number, it is used on Dell* systems. Please try to update the card using the firmware bundle from Dell*:


*This link will take you off of the Intel website. Intel does not control the content of the destination website.



Hope this is helpful.





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It worked. Thank you.

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Hi Adrian,



Glad to know that it worked. Thank you for the updates. Have a nice day!





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