FPGA, SoC, And CPLD Boards And Kits
FPGA Evaluation and Development Kits
6185 Discussions

Agilex™ 7 Development board kit warranty repair

xingyunzhidi
Beginner
446 Views

Hi, this is new concern. I am enquiring regarding Agilex™ 7  development that I purchase from digikey. Currently the board is damage. I would like to send for repair. How do I go about it? Do I need to submit warranty information?

0 Kudos
7 Replies
xingyunzhidi
Beginner
443 Views

xingyunzhidi_0-1729784339253.png

 

0 Kudos
NurAiman_M_Intel
Employee
341 Views

Hi,


May I know what do you mean by the board is damage?


Why do you say the board is damage? What is not working? Have you contacted Digikey for this problem?


Regards,

Aiman


0 Kudos
xingyunzhidi
Beginner
296 Views

Hi,

I mean that "the development board is damaged" refers to the board not functioning properly because its power chip is broken and the output voltage has dropped below the normal value.I want to know if my development board is still under warranty, and if so, whether it can be repaired.

Thank you,

Mark

0 Kudos
NurAiman_M_Intel
Employee
221 Views

Hi,


Can you provide a clearer photo that has the board serial number?


Regards,

Aiman


0 Kudos
NurAiman_M_Intel
Employee
221 Views

Also, please provide company name.


0 Kudos
NurAiman_M_Intel
Employee
90 Views

Hi,


Do you have any update?


Regards,

Aiman


0 Kudos
NurAiman_M_Intel
Employee
63 Views
  • As we do not receive any response from you on the previous question/reply/answer that we have provided. Please login to ‘ https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.



0 Kudos
Reply