[Agilex}:Issue with Ping Command on I210-T1 Ethernet Server Adapter

[raju1421]

Dear Intel Support Team,

@IntelSupport 

we are encountering a problem in our Agilex SOC Development Kit, which is connected to an I210-T1 Ethernet Server Adapter.

The ping command does not yield any response when executed.

enp1s0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500
inet 172.16.21.23 netmask 255.255.192.0 broadcast 172.16.63.255
ether 00:1b:21:ee:54:5e txqueuelen 1000 (Ethernet)
RX packets 0 bytes 0 (0.0 B)
RX errors 0 dropped 208 overruns 208 frame 0
TX packets 0 bytes 0 (0.0 B)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
device memory 0x90100000-901fffff

Error Details:

[ 47.851253] igb 0000:01:00.0: Detected Tx Unit Hang
[ 47.851253] Tx Queue <1>
[ 47.851253] TDH <0>
[ 47.851253] TDT <1>
[ 47.851253] next_to_use <1>
[ 47.851253] next_to_clean <0>
[ 47.851253] buffer_info[next_to_clean]
[ 47.851253] time_stamp <ffff0770>
[ 47.851253] next_to_watch <000000002d0c8805>
[ 47.851253] jiffies <ffff09c0>
[ 47.851253] desc.status <938000>
[ 49.834273] igb 0000:01:00.0: Detected Tx Unit Hang
[ 49.834273] Tx Queue <1>
[ 49.834273] TDH <0>
[ 49.834273] TDT <1>
[ 49.834273] next_to_use <1>
[ 49.834273] next_to_clean <0>
[ 49.834273] buffer_info[next_to_clean]
[ 49.834273] time_stamp <ffff0770>
[ 49.834273] next_to_watch <000000002d0c8805>
[ 49.834273] jiffies <ffff0bb0>
[ 49.834273] desc.status <938000>

Thanks & Regards

Satrasala Raju

[IntelSupport]

Hi raju1421,

Thank you for contacting Intel Communities.

Can you please confirm the Intel Ethernet I210 Specifications that you are using?

Kindly provide the driver version you are using for the Ethernet and igb.

Please also share the kernel version that you are using as well.

Kindly let us know if you have any questions.

Regards,

Hayat

Intel Customer Support

[raju1421 · Accepted solution]

Hi Intel Communities,

Thank you for your response.

Here are the details you requested:

1. Intel Ethernet I210 Specifications: I am using an Intel Ethernet I210-T1adapter(1Gbe,Single Port,Copper,RTL Single) 

2. Driver Version for Ethernet and igb: The version of this driver is 6.1.38-243710-g50b63a962d02-dir. The firmware version is 3.25, 0x800006eb.

3. Kernel Version: The Linux kernel version I am currently running is 6.1.38-243710-g50b63a962d02-dirty. 

Thanks & Regards

Satrasala Raju

[IntelSupport]

Hello raju1421,

Kindly go thru this site Linux* Base Driver for Intel® Gigabit Ethernet Network Connections to get the latest driver for the IGB.

You can also go thru Intel® Ethernet Adapter Complete Driver Pack to get your driver updated to latest - if you haven't done so.

Kindly go thru the readme files for both driver as it will give you more insights.

Can you please confirm that you have the updated kernels?

Kindly get back to us with the errors if you have after all is updated.

Please let us know if you have any questions.

Thank you.

Regards,

Hayat

Intel Customer Support

[IntelSupport]

Hello raju1421,

Regarding your thread, we are following up to find out if you were able to complete the actions, we previously recommended.

Please reply to this thread to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!

Thank You

Regards,

Hayat

Intel® Customer Support

[raju1421]

Hi,

We are using the latest kernel and drivers. Please let us know how we can resolve the issue.

Thanks & Regards

Satrasala Raju

[IntelSupport]

Hello raju1421,

We have identified that the thread is related to FPGA development kits and falls outside the scope of our support.

We will proceed to transfer this thread to the appropriate group to ensure you receive better support accordingly.

Thank you for your understanding.

Regards,

Hayat

Intel Customer Support

[raju1421]

Hi,

Thanks for the response.

Please forward the thread to FPGA development kits because we need to close this query as soon as possible.

Thanks & Regards

Satrasala Raju