APO - Games Missing in APP

[mZ68]

@JedG_Intel 
I have games not showing up in APO. I have Cyberpunk 2077 and Shadow of the Tomb Raider not showing in the app.
I'm running a 14900K with the latest drivers and BIOS. The DTT driver is 11703.
What else is needed to get the games to show??

Thank you

[Earl_Intel]

Hi mZ68,

Thank you for posting in the communities!

Upon checking on the specs of your system, looks like your processor supports Intel Application Optimization.

You can check this links for your reference:

• Intel® Application Optimization List of Games
• Intel® Application Optimization Overview

No worries, I will further check on this issue that you brought up.

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[mZ68]

Scanned system.

[Earl_Intel]

Hi mZ68,

Thank you for providing your Intel SSU logs, I will further check on this issue.

I will provide an update on this case as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician.

[Satch]

Bonjour,

merci de faire une demande auprès de l’équipe de développement du logiciel APO, vos processeurs en l’état sont loin derrière AMD.

dans l’attente de votre réponse 

cordialement

[Earl_Intel]

Hi mZ68,

To further investigate this issue, is Intel Application Optimization is available on the BIOS and is it Enabled.

Additionally, can you provide the Intel DTT driver version visible in the Device Manager. For reference, you can check the "How to Enable Intel Application Optimization on MSI Motherboards" article from MSI.

If the driver is outdated, you can download and install the latest version from the MSI website.

Here is the link to the driver: MPG Z790I EDGE WIFI (https://www.msi.com/Motherboard/MPG-Z790I-EDGE-WIFI/support#driver)

To download the driver, select "Other Drivers" and look for Intel Dynamic Tuning Technology to download it.

If the issue persists, please inform us.

Best regards,

Earl E.

Intel Customer Support Technician.

[mZ68]

Yes, it's enabled in the BIOS.
Drivers, I've tried 11405 through 11703 and get the same results. Currently running 11701.

  

 

 

[Earl_Intel]

Hi mZ68,

Thank you for sharing this information, I will further check on this.

I will provide an update on this thread as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician.

[mZ68]

Any updates on this, Earl E.?

Thank you