Call of Duty MW2 Intel Iris Xe Graphics Glitch

[cloudburst]

Hello, 

I have been playing Call of Duty MW2 with Intel Iris Xe Graphics, and I have a graphics issue where I see patches of what I can only describe as rainbow static. I have verified that Intel Iris should be able to run this game, and I have ensured that all my graphics drivers are up to date. I have also ensured all game files were downloaded correctly. However, the visual issues seem to persist. I have attached images below. 

Thank you so much 

[Andres_Intel]

Hello cloudburst,

Thank you for posting on the Intel communities. I am sorry to hear that you are having graphics corruption issues with your Intel® Iris® Xe Graphics, I will be happy to help you.  

To have a better understanding of the situation, please answer the following questions: 

• When did the issue start?
• Take screenshots of the game settings.
• Where did you download the game? For example from Steam, EPIC, etc.
• Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,  

Andres P. 

Intel Customer Support Technician

[cloudburst]

Hello Andres, 

Thank you for your prompt response. This issue has been occurring ever since I downloaded the game (from Steam.) Screenshots of my in-game graphics settings and the report from the SSU are attached below. 

Thank you so much 

[Andres_Intel]

Hello cloudburst,

Thank you for your response, all the information provided has been really helpful.

Please follow the steps below and let us know the results:

• Update the BIOS to version 01.07.00 on HP Support. For installation steps, you can contact them.
• Update the graphics driver version to 31.0.101.4032 on HP Support. For installation steps, you can contact them.
• If the issue persists, update the graphics driver to BETA version 31.0.101.4335. For guidance, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11 (Method 2).

Regards,  

Andres P. 

Intel Customer Support Technician

[cloudburst]

Hello Andres, 

Thank you for the links. I have tried both solutions provided and the problem still persists. 

Thank you so much

[Andres_Intel]

Hello cloudburst,

Thank you for your answer, it has been really helpful.

I will start with an investigation to provide you with the next steps, as soon I have further information I will let you know.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello cloudburst,

We have been working on the investigation and this issue has been reported to the driver developer team, bug ID 14017821169. We cannot promise any fix anytime soon but if there is one we will note it in the community thread and in a future driver release notes.

Let me know if you have further questions.

Regards,  

Andres P. 

Intel Customer Support Technician

[cloudburst]

Hello Andres, 

I understand. Thank you so much for your help. 

[Andres_Intel]

Hello cloudburst,

Since this issue has been reported to the driver developer team , so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards, 

Andres P.  

Intel Customer Support Technician