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Processore Intel Core i9-9900k

Jenni
Novice
458 Views

Hello everyone, I would like some information, I'll start by saying that I'm not very expert on the question. I hope someone can help me understand the situation a little. I have an Intel Core i9-9900k purchased on an e-commerce site (Amazon) 4 years ago, my warranty has expired but I am now experiencing problems, I assume that this processor was overclocked before I purchased it. I'm seeing lag-like problems in games like GTA V, Fortnite and Call of Duty. But if a processor has been overclocked and something in the overclocking was done wrong and therefore damaged the processor, you can experience lag in games due to of the broken processor? How can I tell if my processor has been overclocked? What are the symptoms of a failed processor? Can I have a stress test done for each individual Core to understand which Core is defective? In this case, can I disable one or more cores from the BIOS to make the broken processor work a little better? My configuration is:
Rog Maximus XI Hero motherboard
Intel Core i9-9900k processor
RX6600 AMD graphics card
Ram 16GB*2
Samsung 970 SSD

Thanks to those who reply.

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7 Replies
AlfredoS_Intel
Moderator
372 Views

Hi Jenni,

 

Thank you for posting in Intel Communities.

 

We recognize the worry that you have regarding your processor. We will do our best to answer your questions.

 

We will answer first the questions that we can address right now using the information that you initially shared on this thread.

How can I tell if my processor has been overclocked?

The only way to confirm if your processor was overclocked is if you can integrate the processor to the board that was used by the seller. You can then go into the BIOS of that board and determine if such settings like clock ratio, core voltage, CPU core ratio etc.

If that option is not available though, then the only way to determine this is if you can get an honest answer from the original user of the item.

 

But if a processor has been overclocked and something in the overclocking was done wrong and therefore damaged the processor, you can experience lag in games due to of the broken processor?

 

Not necessarily. There a lot of factors that can cause lags and usually if a CPU gets damaged due to overclocking, it may not function at all anymore or not POST.

 

What are the symptoms of a failed processor?

 

Some symptoms include but not limited to frequent crashes or Blue Screen, getting very high temperatures, your system is intermittently booting up or taking time to start, etc

 

Can I have a stress test done for each individual Core to understand which Core is

defective? 

 

We have a tool called Intel Processor diagnostic (IPDT) utility and Intel Extreme Tuning (XTU) utility. You can run an IPDT and do a stress test with the XTU

 

Can I disable one or more cores from the BIOS to make the broken processor work a little better?

Although this can potentially work, we do not advise this as this may cause degradation of the CPU’s performance. You can try it and check if the system is stable.

 

That said, please allow us to ask the following questions, so we can provide you other recommendations:

1. If you say you experience lags, does your frames per second (FPS) drop to very low numbers when playing the games you mentioned?

2. Do you have a tool that measures the application on your computer? If yes, may we know if you have noticed very high temperatures 100 degrees Celsius or above when running this tool.

3. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page, To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows*


Jenni
Novice
363 Views

Hi, when I run tests on the processor the system turns off, the processor is not overclocked (I can't do it, and I recently understood what overclocking means and I'm not able to do it), The processor was sold to me by Amazon, so I don't know what they did to it, I bought it 4 years ago, the warranty expired 1 year ago, I don't know if they can do anything to repair it, but it's really very strange that a processor behaves like this, at this point I think it's factory defective and I didn't arrive in time to ask for help with the RMA, 600 euros wasted. I am truly sorry and disappointed.

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AlfredoS_Intel
Moderator
335 Views

Hi Jenni,

 

Thank you for quickly trying our suggestions.

 

Not all is wasted yet. We appreciate the screenshot that you have shared. Based on the screenshot there is a possibility that your issue maybe on the video card. Usually BSODs when you have a video card would not result to artifacts on the screen. Please do the test using the built-in Intel graphics of your chip.

 

There maybe settings in your board that automatically overclocks the CPU. We will explore this after you provide the results of the testing using the graphics of your chip, as the issue may be on the video card only.

 

We will wait for developments from your end. 


Jenni
Novice
313 Views

I know for a fact that it is not the video card, before I performed the test the video card was under maintenance to check if it was faulty but Asus confirmed to me that the video card has no problem, I tried the test without the video card and the the result is that of the screenshot sent previously

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AlfredoS_Intel
Moderator
311 Views

Hi Jenni,


Thank you for your response.


Kindly provide the Intel System Support Utility logs, so we can check for other possible suggestions for your concern.


Please download and run our Intel® System Support Utility from this page, https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html




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AlfredoS_Intel
Moderator
179 Views

Hi Jenni,


I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.



Best Regards,

Alfred S

Intel Customer Support Technician


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AlfredoS_Intel
Moderator
170 Views

Hi Jenni,


We need to close this thread since we received your notification that you requested for this ticket to be closed: maybe because you are busy or preoccupied at the moment.


If you need any additional information, please submit a new question as this thread will no longer being monitored.


Thank you for contacting Intel® and have a great week!

 

 

Best Regards,

Alfred S

Intel® Customer Support Technician


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