无法正常连接雷电设备

[ZHAOYAWHY]

我的CPU是14700k

主板是ROG MAXIMUS Z790 DARK HERO

在安装了雷电控制器后，仍然无法让显示器正常显示，请问是什么问题

[RobbieR_Intel]

Hello ZHAOYAWHY,

Thank you for reaching out and for providing those information! I understand that you're having issue with your Display while using the Thunderbolt Controller.

Kindly answer the following questions to further troubleshoot the issue:

• What is the cable that you are using? Is it a thunderbolt cable or an HDMI Cable?
• Have you updated your Graphics Driver to the latest Version?
• What is the specific issue being encountered on your Display?
• Have you done other troubleshooting steps?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello ZHAOYAWHY,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Robbie R.

Intel Customer Support Technician

[ACarmona_Intel]

Hello ZHAOYAWHY,

This is only a quick follow-up; I just wanted to check in with you, as we haven't received any feedback from you.

Thank you!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello ZHAOYAWHY,

I hope you are doing well.

Since we have not heard back from you, I will now be closing our case.

If, in case you are just busy and still needed assistance, please submit a new question on our community: https://community.intel.com/, as this thread will no longer be monitored.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician