15.36.21.4222 causing Chrome to freeze when playing YouTube videos using HTML5.

[GChen33]

Having a problem with this driver causing Chrome to freeze when playing YouTube videos using HTML5. System is:

Windows 8.1 64-bit

Chrome 43.0.2357.81 64-bit (not the more common 32-bit version)

Core M processor

Intel graphics driver 4222

YouTube with the HTML5 player and VP9 codec (the default YouTube settings for Chrome)

When trying to play a video, the video never starts and Chrome freezes. I believe this is a hardware acceleration issue. Going into chrome://flags and disabling hardware decode acceleration allows the video to play fine. Previous 4170 driver worked fine and didn't have this problem.

[CPric5]

Hello Kevin,

I've created the system reports requested (BTW the steps you suggest for the "System Information" report don't work on Windows 8, users need to run "msinfo32.exe" manually to generate the information you request). I'm not comfortable uploading the reports to a public forum as I'm not sure what they contain. Am happy to email them to an appropriate @intel.com email address, please PM me with details.

I can confirm that when running .4222 drivers on a Broadwell chip (Core i7-5500U) that all youtube.com videos (or vimeo.com, or any HTML5 video in fact) cause Chrome to freeze. Click literally any video from the Youtube front page and Chrome freezes requiring a manual shutdown of the process via Task Manager. The same happens when any embedded HTML5 video on any website tries to play.

I can also confirm that DESELECTING the "Use hardware acceleration when available" option in the Chrome settings under "Show advanced settings" -> "System" category results in the Youtube videos no longer freezing under driver .4222. Suspect this is a Broadwell specific issue.

Thank you.

[TYefi]

Hello, Kevin.

Got the same issue.

Thinkpad X250

Windows 8.1 x64

Intel driver: 4222

Chrome version: 43.0.2357.132

Youtube HTML5 video (read "almost any of Youtube video) won't play, Chrome freezes. When I kill the correspondent process, Chrome and other tabs are going back to normal.

And yes, problem appears ONLY if hardware acceleration is turned ON.

[Kevin_M_Intel]

Thank you for sharing all this information. I will pass this to engineering so they can check this. As soon as I have information I will let you know.

Kevin m

[GChen33]

Intel has released new 4243 drivers for the Broadwell NUCs, which fixes the Chrome freezing issue with HTML5 and VP9 videos in my testing. (https://downloadcenter.intel.com/download/24947/Graphics-Intel-HD-Graphics-Driver-for-Intel-NUC Intel® Download Center) I installed them on the NUCs that I have and while it says they are approved only for the NUC, I had no problem installing them on 2 of my Core M laptops that had this same issue and they seem to work fine. I would assume these drivers or a later version will go into general release soon.

[idata]

I tried the 4243 drivers with chrome 44.0.2403.89 beta-m (64-bit) and the problem (VP9 hw causes freezes/crashes) still exists.

Lenovo Laptop w/ Core i5-5200u.

Also following the discussion over here https://code.google.com/p/chromium/issues/detail?id=499696 https://code.google.com/p/chromium/issues/detail?id=499696

[LBust2]

Hi again,

I am unable to reproduce the crash so far on 4243 in my system. The only difference I see with other posters is that I am using Chrome 32 bit.

My system is a Thinkpad X1 Carbon (2015), Windows 8.1 64 bit, Chrome 32 bit 32 stable, Intel HD 5500.

If I experience any crashes I will report back.

Thanks,

Luis

[GChen33]

I am on Chrome stable v43 64-bit. Perhaps try that version instead of beta?

[MMi7c]

I hope this gets fixed soon. Even with h264ify Chrome extension if I play a linked YouTube video on a forum it hangs the browser.

[JHu23]

I have the same problem. And I have tried with Chrome and Firefox. Chrome and Firefox both freeze when playing VP9 videos with GPU decoding enabled while those videos can be played normally with GPU decoding disabled. Further more, different from IE11, Firefox and Chrome seem to be unable to make use of GPU decoding(or at least not in a very efficient way). The CPU usage of IE11 playing a H.264 1080P@60Hz video is around 9%, but the number is about 40% on both chrome and Firefox(hardware acceleration is enabled in all browsers). My laptop is Asus Zenbook UX305, CPU: CoreM 5Y10, GPU: HD 5300

[Bryce__Intel · Accepted solution]

Hi All,

Some good news to deliver!

This issue has been confirmed resolved by our engineering team, and better yet the driver is already released. We've done some pretty decent testing on it so far and have not been able to replicate it since so please give it a shot and let us know if you experience any issues. (Please report separate issues in their own thread using the guidance from the /thread/77761 sticky on the main Gfx page) Thanks!

https://downloadcenter.intel.com/download/25146/Intel-Iris-Iris-Pro-and-HD-Graphics-Driver-for-Windows-7-8-8-1-32-bit https://downloadcenter.intel.com/download/25146/Intel-Iris-Iris-Pro-and-HD-Graphics-Driver-for-Windows-7-8-8-1-32-bit

https://downloadcenter.intel.com/download/25143/Intel-Iris-Iris-Pro-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit https://downloadcenter.intel.com/download/25143/Intel-Iris-Iris-Pro-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit