31.0.101.5445，Ori and the Will of the Wisps加载存档会崩溃

[freegame]

如标题所示，运行Ori and the Will of the Wisps时，在加载存档进入游戏地图时黑屏加载不出画面，然后崩溃

[NormanS_Intel]

Hello freegame,

请注意，我只能用英语支持您，我已使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。

Thank you for posting in the community. 

Based on the information provided, it appears you are experiencing a black screen and difficulties with game loading. To assist you effectively, I would appreciate it if you could share the System Support Utility Logs and attach it to this thread. This will enable us to comprehensively review your system's configuration and driver details. Additionally, could you share any troubleshooting measures you have already undertaken to address this issue? Your cooperation will help us pinpoint the problem more accurately. 

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello freegame,

I wanted to check if you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello freegame,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer