Active Signal Mode not able to change - Intel Xe Graphics

[HSingh]

Hi

I also want to highlight one issue

I am using my Dell PC with Intel Xe Graphics.
It only has an HDMI port and my monitor is only VGA because it's fairly old. So I had to buy an adapter to be able to use my monitor. My monitor is natively 1280x1024 so I switched the resolution to that.
Image on Monitor is out of Range
Display Mode -  1280x1024
Active Signal Mode - 1980x1024

If i connect the same with my another Dell PC having Intel HD Graphics then everything works fine
Display Mode -  1280x1024
Active Signal Mode - 1280x1024

I have tried below steps to change Active Signal Mode, but not working

1. Press Windows Logo key + I, to open Settings.

2. Click on System and select Display from the left pane.

3. Scroll down and select Advanced Display Settings.

4. Click on Display adapter properties for Display # (Display 2).

5. Click on List All Modes under Adapter tab.

6. Now, select the resolution that your monitor supports.

7. Click on OK and click on Keep changes.
   
   

   

   
   This Active signal mode is not changing.

   I have updated drivers on my PC from the Intel website. 

[Jose_Intel]

Hello @HSingh

Thank you for posting on the Intel️® communities.

We understand you are experiencing issues with Intel® Iris® Xe Graphics, we will be more than happy to assist you.

Please make sure you have the latest Intel® Graphics Driver 31.0.101.4972.

Then, you can install the Intel® Graphics Command Center and manage your display from there.

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Best regards,

Jose B.

Intel Customer Support Technician

[HSingh]

Hi 

Thanks for your reply

Yes, i am using the latest drivers as mentioned and i have tried  Intel® Graphics Command Center to adjust resolution but still its not working and redirecting to system settings

I am getting the same error as mentioned previously.

Thanks

[Jose_Intel]

Hello HSingh

Thank you for your reply.

We are sorry to hear that after using our latest driver, the issue persists.

In order to continue with the steps, please do not forget the required report.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello HSingh

We hope you are doing fine. 

Were you able to generate the reports? 

Let us know if you still need assistance. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[Jose_Intel]

Hello HSingh

We hope you are having a nice day. 

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards. 

Jose B.  

Intel Customer Support Technician.