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As of two days ago, Intel Driver and Support Assistant site no longer works.

Cage22
Beginner
881 Views

As of two days ago, Intel Driver and Support Assistant site no longer works. "Sorry, something went wrong while trying to scan." I've uninstalled/reinstalled the latest Intel DSA with reboots in between. Chrome 116.0.5845.141 (Official Build) (64-bit) and read the Troubleshooting section.

 

Pardon the "Select Location" board selected. I couldn't find anything relevant - not sure what you're looking for.

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1 Solution
Cage22
Beginner
808 Views
Just found out it's the latest version of Malwarebyte's Browser Guard. Disable or uninstall Guard solves issue. MB support said they'd look into fixing in a future release.

Note: white listing or turning off Guard for Intel.com does not help. Must disable Guard extension via chrome://extensions

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6 Replies
Dondo
Beginner
865 Views

I'm having the same problem.  It started this week.

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LeonWaksman
Super User
841 Views

Uninstall the currently installed IDSA, using IDSA Uninstaller and then reinstall IDSA.

 

 

Leon

 

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bratek1986
Beginner
830 Views

Hi. I tried what you wrote but it still doesn't work.

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Dondo
Beginner
811 Views

Same here, no help.  Could it be chrome?? I "think" this problem started for me with an update to Chrome Version 116.0.5845.141 (Official Build) (64-bit).

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Cage22
Beginner
809 Views
Just found out it's the latest version of Malwarebyte's Browser Guard. Disable or uninstall Guard solves issue. MB support said they'd look into fixing in a future release.

Note: white listing or turning off Guard for Intel.com does not help. Must disable Guard extension via chrome://extensions
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Dondo
Beginner
804 Views

Ha!!  I had whilelisted the IDSA web site and that didn't work, but I disabled Malwarebyte's Browser Guard extension, all fixed!  Thanks!!

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