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Hello Sebskrrrttt,
To better assist you, I need to gather some additional information. Could you please answer the following questions?
- Has this issue occurred before?
- Can you please run the System Support Utility (SSU) and share the logs with me?
- How did you perform the last update? Did you use a device manager-clean installation or Display Driver Uninstaller (DDU) before updating to the latest graphics driver?
- May I know the origin of the game (e.g., Steam, Epic Games, etc.)?
- Have you updated the game version or any related applications recently?
- What troubleshooting steps have you tried so far to fix the issue?
- Have you tried rolling back to the previous graphics driver version?
Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response.
Best regards,
Randy T.
Intel Customer Support Technician
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I did the update with the Intel graphics itself, the file below is the logs. The game aforementioned is the downloaded in this link i hope you cf.gameclub.ph can help me:)
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Hey Sebskrrrttt,
I took a look at your SSU logs, and I see you're using a laptop. You mentioned updating your graphics driver with Intel graphics. Just a quick question: where did you get that driver? Did you do a clean installation before updating?
Just a heads up, using Intel generic graphics driver can overwrite OEM customizations. OEM drivers are tailored with specific features and fixes for your device, while the generic Intel driver includes the latest updates and bug fixes that might not address those specific needs.
You can check for the matching OEM versions on the OEM's website.
Please follow the steps below:
Clean Installation of Intel® Graphics Drivers in Windows*
If the above method cannot resolve the issue, try to use Display Driver Uninstaller to uninstall the graphics driver first, refer to:
How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver
To avoid potential installation incompatibilities, we recommend that you check first with your computer manufacturer and use the driver software provided by them.
Let me know if you have any questions!
Randy T.
Intel Customer Support Technician
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Hello Sebskrrrttt,
I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action.
Looking forward to your response!
Randy T.
Intel Customer Support Technician
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Hello Sebskrrrttt,
Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored.
If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you.
Thank you for your understanding.
Best regards,
Randy T.
Intel Customer Support Technician
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