Courtesy Post - Something wrong with latest Intel HD drivers and my old Lenovo X1 laptop with 620

[darkphoenix16]

Hello - this is for the intel engineering team.  There is something wrong with recent intel drivers.  I have a Lenovo X1 Yoga laptop with an OLED display.  With the 2022 drivers (from the lenovo site) and the 2023 drivers (from the intel site) the OLED display looks like its not getting enough voltage or something.  Attached is an image of my laptop with this issue mirrored to a tv so that you can see what it is trying to display

This issue does not occur in linux, windows safe mode, during boot, or with the microsoft basic adapter.  Luckily, this issue also does not happen with with 21.20.15.5127  ( this is just a driver I found from 2020)

I cannot adjust the brightness of the display with this driver but its better than being unable to see what is on the screen 90% of the time.  I have seen other intel support requests that sound similar that go nowheres .... so this post is to share what I did to get something useable.

[Hugo_Intel]

Hello darkphoenix16

Thank you for posting on the Intel Communities. We will be glad to assist with this issue, we know it can be concerning not to be able to use your laptop display.

We would first like to get a report from the Intel® System Support Utility so we can get detailed information on the hardware and driver installed on the system, please create the report and attach it. Also, please let us know the driver version both form Intel and from your system manufacturer that you have tested so far.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[darkphoenix16]

Hey Hugo - here is the information you requested.  The text file is from the intel scan using an older driver that works with my display.

I had previously tried the following drivers:

From the intel support site : 31.0.101.2125

From the Lenovo product site:  30.0.100.9865

[Hugo_Intel]

Hello darkphoenix16

If you still need assistance with this issue, please let us know and if so please share with us the information we requested in our previous post.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[darkphoenix16]

Hey Hugo.
I'm currently away from home but will post this information shortly.

Thanks

[Hugo_Intel]

Hello darkphoenix16

I understand you are not at home in order to provide the information we requested, so please share it with us once you have a chance.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello darkphoenix16

Please let us know if you still need more time in order to provide the information we requested in our previous post.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[darkphoenix16]

Hi Hugo - the information you need should be in this thread if you scroll up.  I relied to the original request end of December.  Hopefully it helps!

[Hugo_Intel]

Hello darkphoenix16

Thank you for the information. To do a clean installation of the driver and to make sure there is no corrupted installation, let's remove the current driver using Display Driver Uninstaller, once uninstalled update to the latest driver recommended by your system manufacturer which is version 30.0.100.9865 and check if the same issue continues to happen.

Also, taking a look at the manufacturer's website there are a few display drivers and optimization besides the Intel driver that they suggest installing, since this might help with this issue, go to their website download, and install the following drivers/utilities:

• Display Optimizer for Windows 11, 10)
• ThinkPad Monitor File for Windows 10
•  Intel OLED Panel Driver for Windows 10
• Adaptive Brightness Registry Patch 

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Adriermo]

Hello,

I'm having the same problem but with my HP LAPTOP-GP3ON03O Intel(R) Core(TM) i7-8550U

I've tried to upgrade the driver to the latest version and I couldn't. Could you, please, help me?

Thank you,

Regards

Adrian.

[Hugo_Intel]

Hello Adriermo

If the issue you are experiencing is the exact same problem with the exact same symptoms as described in the original post, feel free to follow the troubleshooting provided under this thread and if possible, please share with us a report from the Intel® System Support Utility.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[darkphoenix16 · Accepted solution]

If you have the same issue as me you can try what I did.

1. Connect the laptop to an external display so that you can see something

2. Download the following intel driver 15.45.31.5127 (more recent ones will work, I just picked one that came out several years ago when my laptop was more relevant)

3. Disable or uninstall utilities like Lenovo Vantage that will auto-install drivers.  If you do not do this you may get into a frustrating auto-update loop that keeps installing bad drivers.

3. Download DDU

4. Run DDU and uninstall the Intel display driver

5. Restart the computer - you may wish to disconnect from the internet to prevent auto driver updates

6. Install the older intel driver.

You should now have a working laptop and external display.

To clarify to anyone reading these steps.  I have a Lenovo X1 Yoga (gen2).  The latest intel drivers from intel and the lenovo site cause my display to have (what appears to be) voltage issues.  The screen does not look like its getting enough power / the correct signal.  Its a red mess and the more "white" in the image the less visible anything is - leading me to believe its a power delivery issue.

Installing an older Intel driver places the screen in full brightness all the time ... which can hurt the eyes at night ... but its preferable to the display not working.  Laptop brightness does not work.  Note that you can also use Linux instead, whose latest intel drivers have no issues.

[darkphoenix16]

Hey Hugo.

I had used DDU when installing those two driver versions I had previously attempted, including the 30.0.11.9865 driver you had suggested.  I can double check though.

[Hugo_Intel]

Hello darkphoenix16

If you already used DDU there should not be a need to redo it if you already used it with the driver 30.0.11.9865. Were you able to install all of the other driver/utilities Lenovo offers on their website related to the laptop's display?

Best Regards,

Hugo O

Intel Customer Support Technician.

[Hugo_Intel]

Hello darkphoenix16

Please let us know if you were able to install all of the drivers related to the display that are posted on Lenovo's website and if there was any change in the behavior of your system.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[darkphoenix16]

Unfortunately no change.  I did not need a new panel driver as Windows detected the one it has installed as the "latest".  The monitor file installed and the adaptive brightness registry path applied.  Brightness still wouldn't change but that is preferable to no display at all.

Like I said I had already tried both intel drivers you have suggested first which is when this issue started.  I basically had  my laptop working, then when to update to the latest available everything broke.  I do not know if I had all of these misc things though.  I was using lenovo vantage at the time which I assume installed most of these.  I had to uninstall it because it kept auto-updating the display driver

Leading to my next status report.  Installing the Lenovo driver (30.0.100.9865) lead to the exact same conditions I reported earlier.  So I don't have a display anymore.  I'll attach my laptop to an external monitor and go through the downgrade process again.

I think I'm going to stop experimenting at this point.  As I said before, I just wanted to make Intel aware of this issue and that an older driver resovled it.  I saw similar reports from others which were left without resolutions.  There is something wrong with more recent Intel drivers on this older machine

[Hugo_Intel]

Hello darkphoenix16

I see this thread is marked as resolved based on your workaround to use an older driver which work fine, also I understand you no longer want to continue troubleshooting these issue and that the problem continues after installing all of theutilities Lenovo offers.

Before closing this thread, I will check with our team if there is any other information to add and I will post back otherwise the best next step would be to continue to check with your system manufacturer for further information.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[darkphoenix16]

Hi Hugo

Yes. I do not really want to keep installing drivers.  I have installed both the latest Intel and the latest Lenovo driver, and in both cases the laptop display looks very dim and very red.  It looks like it is not getting enough voltage.  It looks like the display is damaged.  However, this does not occur with an older Intel driver, during POST, or with Linux

I concluded that it is a change in the Intel drivers.  It could be related to the old driver seemingly NOT working with OLED dimming.  Perhaps the new driver supports dimming and something is wrong with that implementation.

Like I said before, when I was searching for existing issues like this I found several on these forums - all of which left unresolved.  I thought I would share that the problem goes away with older drivers so that Intel might look into why, but at present I use my laptop for work and don't have the cycles right now to try various combinations of drivers and updates so I am hoping the information I have provided helps Intel to look into the issue, shoudl they want to.

Thanks for your time!

[Danilo00]

I have a similar problem here with a Lenovo Thinkpad X1 Yoga Gen 2.

I just did a clean installation of Windows 11 Pro.

I Installed the Intel Graphics Driver 30.0.100.9865 as well as additional packages from Lenovo for the mentioned laptop:

• Display Optimizer for Windows 11, 10)
• ThinkPad Monitor File for Windows 10
• Intel OLED Panel Driver for Windows 10
• Adaptive Brightness Registry Patch

The screen works well but the luminosity is always set to maximum and can't be lowered.

Is there any solution?

I tried to fully remove the graphics driver with DDU v18.0.2.2 and reinstall them (version 30.0.100.9865) but the luminosity is still always at max.