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Driver WUDFRd fail arc gpu High load game black screen lost signal audio break

decemer
Beginner
483 Views
Issue Description:
Driver\WUDFRd fail arc gpu High load game black screen lost signal audio break
try but no work and same error:
         change 
                    driver version (intel offical 5252 5234 5085 acer perdator offical 4824 try all fail same issue), ram mhz , monitor number, game 3agame genshin dota2 star rail. ssd e: f: 
 
高负载 黑屏 无信号
为设备 ROOT\DISPLAY\0000 加载驱动程序 \Driver\WUDFRd 失败。
Kernel-PnP 17/2/2024 上午 11:46:43 下午 7:55:37 219 (212) 警告
17/2/2024 上午 11:46:43 系统已在未先正常关机的情况下重新启动。如果系统停止响应、发生崩溃或意外断电,则可能会导致此错误。Kernel-Power 41 (63)
 
(Will it be a power cord problem, I am a power cord with two eight-pin power ports  I've checked that it's enough to support power consumption  是否会是电源线的问题我是一条电源线带两个八pin电源口  我查过是足够支持电源消耗的)

 

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
  <EventID>219</EventID>
  <Version>0</Version>
  <Level>3</Level>
  <Task>212</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000000000000000</Keywords>
  <TimeCreated SystemTime="2024-02-17T03:46:43.8991833Z" />
  <EventRecordID>11193</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="332" />
  <Channel>System</Channel>
  <Computer>2700rx580</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="DriverNameLength">17</Data>
  <Data Name="DriverName">ROOT\DISPLAY\0000</Data>
  <Data Name="Status">3221226341</Data>
  <Data Name="FailureNameLength">14</Data>
  <Data Name="FailureName">\Driver\WUDFRd</Data>
  <Data Name="Version">0</Data>
  </EventData>
  </Event>

 

 

 

Environment:

driver version (intel offical 5252 5234 5085 acer perdator offical 4824 try all fail same issue)

650w psu gold

zh_cn

 

系统 : Windows 11 专业版 64位 版本号 22631.3155 (23H2)
处理器 : AMD Ryzen 7 2700 核心数 8 线程数 16工艺 12 nm
显卡 : Intel Arc A770 Acer 流处理器 4096 显存 16G (GDDR6 )
主板 : B450M MORTAR MAX (MS-7B89) Micro-Star International Co., Ltd. 芯片组 AMD B450
硬盘 : HS-SSD-C20001024GB 实际容量954GB 类型SSDWDCWDS100T2B0C-00PXH0 实际容量932GB 类型SSD
显示器 : HKC ANT34TUC PRO 分辨率 3440*1440 刷新率120Hz 屏幕尺寸 34.1英寸
内存 : Kingbank Technology DDR4-3200 (1600 MHz) 16GBKingbank Technology DDR4-3200 (1600 MHz) 16GBJUHOR DDR4-3200 (1600 MHz) 16GBJUHOR DDR4-3200 (1600 MHz) 16GB 容量 64 GB通道 2频率 2400 MHz 时序 17-17-17-392TKingbank Technology DDR4-3200 (1600 MHz) 16GBKingbank Technology DDR4-3200 (1600 MHz) 16GBJUHOR DDR4-3200 (1600 MHz) 16GBJUHOR DDR4-3200 (1600 MHz) 16GB

 

 

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4 Replies
JayB_Intel
Moderator
444 Views

Hi decemer,

 

Thank you for posting in our Intel Communities.

 

Acer Predator BiFrost Intel® Arc™ A770 is an OEM device, and your device manufacturer may have altered features, incorporated customizations, or made other changes to some components. Our support may be limited since we are not familiar with the technology, settings, and custom drivers that the OEM has designed for the GPU and Intel only supplies generic versions of Graphics Drivers for general purposes.

 

To help us further understand the issue, please answer the following questions below:

 

1) Is your system working properly with the Acer Arc A770 before? Or is this an out of box issue?

2) Does this only happen while gaming? Does it also happen when PC is sitting idle?

3) Have you updated your Windows to latest version?

4) The Kernel Power Error 41 can be caused by a faulty power supply. Have you checked if you are using a properly working PSU? Please provide with the actual make/model of your power supply.

5) Please do a clean driver installation using DDU in safe mode (highly recommended). Follow this link for instructions and use our latest driver 101.5330 from this link.

6) Lastly, please provide us with your SSU by using the tool from this link. This will provide us with additional information about your system, including error messages. Once you run the tool, please save the generated report and send back to us.

 

I am looking forward to hearing from you soon.




Best regards,

Jay B.


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JayB_Intel
Moderator
420 Views

Hi decemer,


Were you able to check the previous post? Let us know if you still need assistance.



Best regards,

Jay B.


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JayB_Intel
Moderator
381 Views

Hi decemer,


I hope you are doing well. Since we have not heard any feedback regarding our previous post, we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.


Best regards,

Jay B.


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decemer
Beginner
289 Views

done fix

i buyed new psu cable now is 2 psu pcie cable ,old is 1 to 2 psu pcie cable

so i think error 14 code is 1 to 2 psu pcie cable no enough

thanks 

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