Enshrouded - Flames from altars and fires/candles/torches are invisible since upgrading to Arc A770

[Jaylaxel]

Anyone have this happen?

Everything works great except the flames are missing. A torch, for examples, is glowing and putting out light, but the fire/flame is missing (not rendered and animated at all). The flame altars look unlit, though the glow is still there as expected.

I installed a new Arc A770 GPU (Acer Predator Bifrost). I used DDU in safemode to remove all traces of nvidia and intel drivers.

Tried multiple intel drivers going back a year including the one that came with the GPU saved to the USB, and nothing changes. I deleted the shader cache in the steam/enshrouded folder and that also didn't help. Uninstalled and reinstalled game, no luck.

My old card was a nvidia 1060 6GB and it worked fine, if a bit slow.

I can't get the A770 to show fire in my new favorite game.

I posted this on reddit, and another Arc user responded:

oh hell I didnt even know there was supposed to be flames and stuff on torches

ill have to youtube some videos and see what they look like....only ever played it on the arc card so it didnt even register with me that they were missing lol

I'm wondering if Intel knows about this and if there is a beta driver in the works to address phenomena like this (it may affect multiple games?)

[JayB_Intel]

Hello Jaylaxel,, 

We greatly appreciate your posts in our Intel communities.

Thank you for reporting this bug with the game Enshrouded. We'll proceed to replicate this issue in our lab to proceed further.

Once there is news we'll update this thread.

Best regards,

Jay B.

[NormanS_Intel]

Hello Jaylaxel

We're pleased to report that we have successfully reproduced the issue in our simulation environment. With this development, we are now intensifying our efforts to investigate and pinpoint the exact cause. We will continue to update you on our findings within this thread.  

Thank you for your understanding.

Best regards,

Norman S.

Intel Customer Support Engineer

[Zayne]

Hi there,

Please tell me there is some news? My ARC  A770 does the same thing, and is also crashing every time I enter Enshrouded's newest sections the Hollow Halls. My computer's specs are all fine and I can play games like Red Dead Redemption 2 on it's highest settings with no problem.

[NormanS_Intel]

Hello Jaylaxel,

Thank you for your patience, and I apologize for the extended wait. After a thorough investigation, we are pleased to inform you that the issue has been resolved with the latest game update. We recommend updating the game software and letting us know if you continue to experience any problems.

Additionally, @Zayne, please try updating the game software. If you encounter any issues, we suggest creating a separate thread so we can assist you personally.  

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello Jaylaxel,

I wanted to follow up to see if you had a chance to look over the information I posted. Your feedback at your earliest convenience would be greatly appreciated so we can move forward with resolving this matter.

Best regards,

Norman S.

Intel Customer Support Engineer

[Jaylaxel]

Thanks, Norman.

I'm unable to provide feedback. I did not sign up for bug testing a $400 video card; I just wanted something that worked. After waiting 3 months for a solution, I returned the Intel card and replaced it with an Nvidia, which turned out to be the correct decision for me.

I'm glad you continued working on the ticket and figured out the fix after 5 months.

I'm rooting for intel to truly add some much needed competition to the video card market.

I hope you can, but at the current rate of change in the market, and the fact that it took intel 5 months to iron out one graphical bug, I can't say I'm inspired with a lot of confidence at this point. But I still hope.

Best Regards,

Jaylaxel

[NormanS_Intel]

Hello Jaylaxel,

Thank you for your response, and we apologize for any inconvenience caused. Please be assured that we are diligently working to resolve every issue reported by our customers to enhance our product. I will make sure to note your feedback and share it with our team.

I'll now close this inquiry. If you require further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer

[RonaldM_Intel]

Hi @Jaylaxel 

I would like to apologize for this issue taking +5 months to be fixed.

I tested the game (test video here: https://youtu.be/DX7aZq2LWlQ) and can confirm the issue is now fixed when using driver 32.0.101.5768 and game version 0.7.3.0 and newer.

Just to add a bit more context: this issue actually required the collaboration between Intel and the game's developer, hence the solution wasn't as simple as just updating our driver's code.

Hopefully you can give Intel GPUs another go in the near future as we truly appreciate your business.

Best Regards,

Ronald M.