Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20842 Discussions

Fusion Magic Mask crashing

Plyta
Beginner
568 Views

Hello,
I use A750 with latest driver 31.0.101.5522 WHQL.
Blackmagic Fusion 18.6.6 Magic Mask keeps crashing.
When I use the Magic Mask tool in DaVinci Resolve Fusion tab it works great.

0 Kudos
8 Replies
Caguicla_Intel
Moderator
484 Views

Hello Plyta,

 

Thank you for posting in Intel Communities.

 

For us to check your concern, please provide the following information:

 

  1. Were you able to use the app without any issues before?
  2. Can you provide the steps to replicate the issue? We will try it on our end.
  3. Please provide a System Support Utility (SSU) log of your system. This will allow us to check your system details and configuration.

 

Awaiting your reply. 

 

Best regards,

 

Caguicla C.

Intel® Customer Support Technician


0 Kudos
Plyta
Beginner
474 Views
SSU log

 Hello.

I am attaching a file..

0 Kudos
Caguicla_Intel
Moderator
426 Views

Hello Plyta,

 

Thank you for your reply.

 

Before we further investigate this issue, can you share if you were able to use the app without any issues before? Is it also possible for you to provide the steps to replicate the issue? We will try it on our end.

 

Awaiting your reply.

 

Best regards,

 

Caguicla C.

Intel® Customer Support Technician


0 Kudos
Plyta
Beginner
412 Views

Hello.
Thanks for the reply.
My system used to work with NVIDIA RTX without problems.
After installing ARC A770 just crash.
I will reiterate that there are no such problems with DaVinci Resolve Fusion.

0 Kudos
Caguicla_Intel
Moderator
394 Views

Hello Drasutis,

 

Thank you for providing the requested information. We will investigate the issue internally and give you an update as soon as possible.

 

Best regards,

 

Caguicla C.

Intel® Customer Support Technician


0 Kudos
Caguicla_Intel
Moderator
348 Views

Hello Drasutis,

 

Thanks for your patience.

 

The latest Graphics Driver, version 31.0.101.5534, for Intel® Arc™ A750 Graphics is now available. Could you please install this driver and see if it resolves the issue before we proceed with further investigation?

 

Additionally, could you inform us of the version of the application you are currently utilizing?

 

Best regards,

 

Caguicla C.

Intel® Customer Support Technician


0 Kudos
Plyta
Beginner
295 Views

Hello.

I uninstalled an old drver with DDU. I installed intel® graphics driver 31.0.101.5534.

Fusion Studio 18.6.6 build4 Magic Mask, Depth Map ( AI tools): Crash.

Fusion Studio 19.0 beta build29 Magic Mask, Depth Map ( AI tools): Crash.

Davinci Resolve Studio 19.0B build 33: no problems.

0 Kudos
AlfredoS_Intel
Moderator
207 Views

Hi Plyta,


Thank you for updating the driver.

We will include the results of this suggestion on our investigation of the case.

We will get back to you once we have updates.




Best Regards,

Alfred S

Intel® Customer Support Technician



0 Kudos
Reply