Gaming Support for IrisXE ?

[BreezeLL]

I have a intel IrisXE graphic card

11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz

I am having trouble on the game  YAKUZA: LIKE A DRAGON.

some cutscenes will freeze the game or just crash.

Is there any solutions ?

I am already at Chapter11, and so far I could play it with  IrisXE graphic card, so there must be someting make the cutscenes animations crash, any chance for the patch/updates?

Thank you.

[ACarmona_Intel]

Hello BreezeLL, 

Thank you for posting in our communities.

Here's the yakuza: Like the Dragon System minimum system requirements, you may check on your end if your system specification meets the game requirements.

We would also like to share with you the following links on how you may improve your game experience:

• Performance Issues Encountered While Gaming with Intel® Graphics
• Troubleshooting Flickering, Crashing, and Other Common Game Issues on Intel® Graphics
• How to Fix Stuttering Issues While Gaming

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello BreezeLL, 

We are checking in with you if you have any additional queries. Please know that we would be happy to assist you if you have any. 

Thank you, and have a great day! 

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello BreezeLL, 

We are checking in with you, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[BreezeLL]

Thank you, 

but it doesn't help at all.

what I understand is that  IrisXE graphic card does not support most of the games even with the lowest setting.

Although I can play for a while but it freeze, crash ...etc.

I should avoid to buy computer that has intel graphic next time.

[ACarmona_Intel]

Hello BreezeLL, 

Thank you so much for the response, and we apologize for any inconvenience this issue may have caused you.

Based on our research, the system that we have does not meet the game's requirements due to the necessity of a discrete graphics card for optimal performance. In regards to that, we suggest that you also reach out to the game developer for the most effective resolution.

By the way, to further troubleshoot the issue, please share with us your SSU logs, as they contain your system information, so we can confirm the specifics of your system setup.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician